receptionist Dorchester, South West England, England

Habitat First Group

Full Time Dorchester, South West England, England 21674 - 12.04 GBP ANNUAL Today

Job description

Habitat First Group owns three luxury second home/holiday Estates in the Cotswolds, Dorset, and North Devon. We have a unique opportunity for a Spa Duty Receptionist to join our Spa Team on a permanent basis at our beautiful Silverlake Estate (Dorset). The Spa Duty Receptionist is responsible for ensuring residents and guests receive an efficient, warm, and personalised service at all times, whilst upholding the highest standards of cleanliness and safety throughout the Spa.

This position will be part-time, working 30 hours per week on a rota basis to include some weekends, evenings (21:30) and bank holidays. This position offers a minimum salary of £21,674 FTE, with some flexibility for the right person.

We value all our team members and provide fantastic benefits for you to enjoy:

Family-friendly policies such as enhanced maternity, paternity, adoption, and shared parental pay.
Enhanced sick pay
33 days (including bank holidays) annual leave pro rota, an extra day off for your birthday, and the ability to buy back up to 5 days of leave per year
NHS Top Up Scheme (for example money off dentists, prescriptions, hospital parking)
Discounted shopping and benefits platform including cycle-to-work scheme
Access to the lake and free equipment hire for the family
Free access to gym and swimming pools for you and your family *when available
Discounted spa sessions
Employee Assistance Programme
Mental health and wellbeing programme
Reward and recognition schemes
Eye check and flu vaccines vouchers

Key Responsibilities:
Provide exceptional customer service for team members and guests, ensuring customer needs are met in an efficient and professional manner
Manage any owner or guest issues using a solutions-based approach
Undertake general administrative tasks including responding to communication with clients, staff and colleagues in a timely manner
Monitor and ensure safe use of the pool, gym and sauna areas
Monitor and uphold the highest standards of cleanliness throughout the Spa
Liaise with the Treatment Director regarding requests for Spa Treatments
Take payments by cash or card and ensure reconciliation with end of day figures
Carry out building checks and log findings accordingly
Notify the Spa Manager of any low stock
Maintain professional relationships with suppliers, providers and contractors
Record all complaints and report to Estate Manager to identify whether additional training is required, or any operational procedures need to be reviewed.

Health and Safety

Manage the Health & Safety standards whilst on duty throughout the building
Follow all spa standard operating procedures and ensure SOPs are kept up to date including opening and closing procedures.
Have a good understanding of the other services within Silverlake Estate.

Personal Qualities

Able to provide a warm and welcoming approach to customers
Excellent communication skills
Professional telephone manner
Neat and well-presented
Able to handle difficult situations sensitively and diplomatically
Able to work collaboratively within the team and across departments
Comfortable with lone-working
Able to work flexible hours, including evenings and weekends