receptionist Greenford, England
Job description
General Duties Provide a friendly patient-centred reception service, communicating appropriately with patients who need help and reassurance Signpost and book patient appointments with the appropriate healthcare professional. Receive and deal with telephone enquiries and take action or pass on messages as appropriate. Provide information and non-clinical advice, resolving problems where possible Register new patients Administer/scan and send requests for repeat prescriptions Ensure all information is correctly entered on the computer system including scanning incoming letters into patient records (to be included multi skills opportunity staff development) Contacting patients, where requested, regarding test results, making appointments other reasons etc Ensure patients are charged appropriately for any private services and accounting for the money taken, by adhering GDPR policy protocol. Actively promote practice developments and initiatives to patients, for example electronic prescriptions (EPS), appointment reminders (MJOG), AccuRx, Online Patient Access and e-consult, Web GP Follow all practice protocols/procedures/guidelines Update regularly patient details such as patients contact numbers and email address Suggest process improvements that can be made to the practice systems Ensure that you are working in accordance with all of the practice’s policies and procedures (including confidentiality, information governance, GDPR and infection control), as well as the Staff Handbook.
