receptionist Fowey, England
Job description
Reception Supervisor
Front of House - Fowey Hall Hotel
Contract: Permanent
Salary: £23,920
We are currently recruiting for a Reception Supervisor to join the team at Fowey Hall Hotel - part of Luxury Family Hotels.
We are looking for someone who can work 40 hours per week, with a combination of early and late shifts, Flexibility is essential; however, we always try our best to provide the team with a healthy work-life balance that works for them. Salary of £23,920 per annum, plus generous service charge.
Role:
As Reception Supervisor your core purpose will be:
- Deputise and support the Front of House Manager in people management: You will support with hiring, training, and supervising the reception team including rota organisation, ensuring payroll budgets are maintained, and all employees are working within outlined standardised operating procedures.
- Deputise and support the Front of House Manager in the operation: understanding brand standards, maximizing sales revenues through up-selling. and manage Guest requests, inquiries, and complaints promptly and completely.
- Delivering attentive customer-focused service: having a creative flair, giving personalised service to ensure we set the tone from the beginning of our guest journey to provide a memorable guest experience - creating a 'home away from home' will be your utmost priority during their stay.
To succeed in this role, we are looking for someone who has:
- Previous supervisory experience
- Excellent customer service skills, an eye for detail and a positive attitude
- Good knowledge of Opera System
- Be a confident communicator with strong interpersonal strong skills.
- A passion for creating a great team dynamic and someone who wants to develop their individual team members.
Why work with us?
Our training and development is a little different here at LFH– we are certified by the Institute of Hospitality and offer our teams career progression by working with Umbrella Training.- An extra day’s holiday for your birthday
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme
- Help@Hand - Our online health and wellbeing service – Get same day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages
- Want to give back but never have the time? We will give you a paid day off for any volunteering or fundraising you would like to get involved in once a year
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Who are LFH?
Part of the Luxury Family Hotel Group, Fowey Hall Hotel has recently undergone an extensive refurbishment all 60 bedrooms, Den, Restaurant, the introduction of an outdoor pool, relaxation rooms, treatment rooms and terrace overlooking the ocean.
We are dedicated to creating an inspiring space for our team members that is fun, all-inclusive, professional and rewarding – just as a career in hospitality should be!!
Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
