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Job description

The Bridge Group Practice

Dr Brown ♦ Dr Siddiqui ♦ Dr Naiman

Receptionist Job Description

Place of work will be:

The Orchard Centre HULL, HU6 9BX

And

Elliott Chappell Health Centre, HULL, HU3 4BB

Primary key responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately.
• Signpost patients to the correct service
• The management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on Systm1
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into patients’ healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.
• Action incoming emails and correspondence as necessary
• Scan patient related documentation and attach scanned documents to patients’ healthcare records.
• Complete opening and closing procedures in accordance with the duty Rota.

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

• Partake in audit as directed by the audit lead.
• Support administrative staff, providing cover during staff absences.
• Complete opening and closing procedures in accordance with the duty Rota.
• Order and monitor stationery supplies.
• Produce, maintain, and participate in the receptionist Rota for lunch and out of hours cover.
• Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training.
• Identify and provide team training where required.
• Support the Office Manager in producing and maintaining the duty rota
• Support the practice manager with all Patient Participation Group related matters.
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room.

Person specification

Qualifications

Essential

Educated to GCSE level or equivalent

Desirable

GCSE Mathematics and English (C or above)

AMSPAR Receptionist Qualification

NVQ Level 2 in Health and Social Care

Experience

Essential

Experience of working with the general public

Experience of administrative duties

Desirable

Experience of working in a healthcare setting

Skills

Essential

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Desirable

Competent in the use of Office and Outlook

EMIS/SystmOne/Vision user skills

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow policy and procedure

Personal Qualities

Essential

Polite and confident

Flexible and cooperative

Motivated

Desirable

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Other requirements

Essential

Flexibility to work outside of core office hours

Disclosure Barring Service (DBS) check

Notes:

The job description and person specification may be amended following consultation with the post holder to facilitate the development of the role, the organisation, and the individual.

All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Job Type: Part-time
Part-time hours: 30 per week

Salary: £10.42 per hour

Benefits:

• Company pension

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 01/05/2023
Reference ID: The Bridge Group Practice ( The Orchard Centre & Elliott Chappell Health Centre)
Expected start date: 15/05/2023