Receptionist Edinburgh, Scotland
Job description
Who We Are
We are a comprehensive law firm, offering expert legal, property and financial services.
We are a team of highly-skilled, award-winning professionals who are committed to helping our clients achieve their goals in every area of the law. We are proud to be a part of one of the most prominent and modern legal firms in Scotland. We are Gilson Gray.
Based in Edinburgh, Glasgow, Aberdeen, Dundee and North Berwick we focus on ensuring we provide the highest level of advice and on-going service to our clients internal and external.
Our Team
The Front of House team are the first point of call for Gilson Gray. If you are hardworking, enthusiastic, caring and fun we would love to hear from you.
We are looking for a part time receptionist working Monday – Wednesday, 9am -5.30pm totalling 22.5h per week. We have a collaborative approach and do require some flexibility to cover holidays and busy periods as part of this role.
The Role
The role will primarily focus on reception duties within the Edinburgh office.
The successful candidate will provide excellent customer service across a range of channels (telephone, face to face and digital), ensuring that customer experiences are easy, effective and convenient. There will be a range of customer enquiries and service requests, providing information, resolving issues and dealing with varied transactions. As a team we expect the team to provide the best possible first impression of Gilson Gray, being professional and positive, maintaining ownership of customer enquiries and ensuring they are kept up to date.
What you'll be doing
- To act as the first point of contact for visitors to the office, greet visitors upon arrival
- To take a customer focused approach to all enquiries, resolving them at first point of contact where possible, or referring them to the correct point of contact where this is required
- To take personal responsibility for resolving queries proactively and quickly, progressing and chasing as needed on behalf of the customer
- Taking in deliveries, sorting and distributing post
- Arranging couriers
- Booking of meeting rooms and ensure they are set up for meetings
- Keeping the reception area clean and tidy throughout the day
- Answering and forwarding calls
- Supporting any additional administrative tasks and ad hoc requests
- Provide holiday and sick cover for other receptionists if needed
Required Knowledge and Experience:
- Good communication skills (verbal and written) including excellent telephone manner
- Good time management and organisational skills
- To have ability to be flexible and sensitive to the diverse needs of customers in providing information and dealing with service requests
- To have ability to work on own initiative, taking ownership of customer enquiries and ensuring they are resolved with support from team leader
Our ideal candidate would also:
- Have previous experience in a professional reception/front of house setting.
Benefits
- A competitive salary with annual review and potential bonus award depending upon performance
- 32 days holiday a year (includes bank holidays)
- Birthday off
- 3 x Death in Service benefits
- Membership of an occupational pension scheme
- Wellbeing initiatives and opportunity to access online Health Provider
This is an exciting time to join us. Think this is for you? Get in touch and find out how you can become part of the team.
Job Types: Part-time, Permanent
Part-time hours: 22.5 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Referral programme
- Wellness programme
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Experience:
- Front of House/Reception: 1 year (preferred)
Work Location: One location
