Receptionist Berwick-Upon-Tweed, England
Job description
To undertake reception duties and carry out registration of our clients arriving at the surgery using a computerised system, including making appointments for large and small animals to maximise the use of veterinary time.
To answer the phone in a kind and friendly manner, deal with telephone enquiries and redirect clinical queries to an appropriate member of staff. This includes taking card payments on a daily basis and accurately updating clients’ records and accounts, whist adhering to strict patient confidentiality and GDPR.
To identify and prioritise emergency cases and promote the image of Galedin through a high standard of care. The receptionist may also be required to assist with other administrative duties delegated by the departments within the team.
To assist with the cleanliness and infection control as needed in the reception area. The receptionist may also be required to become involved with ordering on a daily basis, as well as unpacking and usual stock rotation duties.
Have a friendly, welcoming manner, be a people person who can be empathetic and listen to our clients. Be flexible to the needs of the business.
Multitasking and able to stay calm under pressure in an extremely busy working environment is essential. Money handling skills and experience of handling a high level of incoming calls also required.
Working hours will be 27 per week. The successful applicant will be required to be flexible with the reception rota and to be fully flexible with additional hours as and when the need arises (for example holidays or sickness.)
The position also has the possibility for Saturday shifts 8.30-1.30pm on a cover basis only.
Job Types: Part-time, Permanent
Part-time hours: 27 per week
Salary: Up to £10.00 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 19/02/2023
