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SUMMARY:

Performs a range of basic office support activities for the clinic, such as answering phones and directing calls, greeting and directing patients and visitors, answering questions and performing routine clerical, data entry, file maintenance and word processing work as assigned.

MINIMUM QUALIFICATIONS:

High school diploma or GED; High school diploma or GED. Computer skills and familiarity with Microsoft programs required. 6 months experience working in a medical or dental clinic preferred. Bilingual English/Spanish skills required.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to understand and follow specific instructions and procedures.
Ability to prepare and print routine correspondence, labels, and/or other basic written material.
Skill in the use of operating basic office equipment.
Receptionist skills.
Ability to maintain calendars and schedule appointments.
Records maintenance skills.
Word processing and/or data entry skills.

DUTIES AND RESPONSIBILITIES:

Answers telephones, route calls, take messages, and provide general information; greet and direct visitors and patients; and, answer routine inquiries.

Processes incoming mail; distributes correspondence and other material to clinic staff.

Performs a variety of routine clerical assignments as appropriate to the position; may operate a personal computer to draft basic correspondence, enter data, and print letters, labels, reports, and/or other materials.

Copies and/or duplicates materials as requested; may prepare and transmit facsimiles for clinic staff.

Establishes, maintains, processes, and/or updates files, records, and/or other documents.

May perform specialized services of a routine clerical nature in strict accordance with established procedural guidelines, as appropriate to the position.

May run various routine errands, as required, for the clinic.

Prepares patient charts for appointments. Maintains chart-filing system. Assembles charts per chart organization requirements. Files all lab, x-ray, specialist, pharmacy and hospital reports according to chart organization format

Files and retrieves medical records.

Records data on "No-Shows, Reschedules and Cancellations". Notifies appropriate provider and execute any necessary action.

Calls patients to remind of scheduled appointment the day prior to the appointment.

Schedules clinic appointments both by phone and in person. Accommodates unscheduled (walk-in) patients as appropriate; consulting with provider and/or Nurse Supervisor as necessary.

Checks patients in for appointments.

Updates patient information as needed. Verifies patient documentation regarding notices, insurance and financial information.

Receives payments and enters payments in the computerized billing system.

Enters daily patient encounters in the computer.

Provide translation/interpretation as needed (if applicable).

Process daily reports as required.

Make bank deposits as necessary.

Performs miscellaneous job-related duties as assigned.

OTHER RESPONSIBILITIES:

SAFETY:

Family Health Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions, and providing feedback to supervisors and management on all safety issues.

COMPLIANCE (MEDICARE):

Family Health Services is committed to the very highest standards of ethics and integrity. It is our policy to properly determine the accuracy of reporting and billing our services in accordance with the rules, laws and regulations of FHS, the state government, and the federal government. FHS employees will do their part to ensure accurate documenting and billing practices, participate in compliance trainings and will identify and report any concerns or activities that may violate these standards.

Each employee will be trained on the FHS Medicare Compliance Plan and the Standards of Conduct and asked to sign a Conflict of Interest Statement at hire and annually thereafter. A copy of the Medicare Compliance Plan and the FHS Standards of Conduct are available on the FHS home page under the Compliance tab.

PATIENT CENTERED MEDICAL HOME (PCMH):

Family Health Services is committed to providing our patients with the highest standards of care by becoming recognized as patient centered medical home. FHS staff is expected to participate in this process by being an active and willing PCMH team member. Specific duties and expectations may vary and will be identified by position and site.

PROCEDURE COMPLIANCE:

Employee must read and understand the general and specific operational, safety, and environmental requirements of all plans, procedures, and policies pertaining to this job.

WORKING CONDITIONS:

Work is normally performed in a typical interior/office work environment. No or very limited physical effort required. No or very limited exposure to physical risk.