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SUMMARY OF JOB PURPOSE
The Human Services Receptionist provides administrative and clerical support to the Social Services Department, Public Guardian and Human Resources Departments. Performs a variety of general clerical duties including typing/word processing, reception, and answering phones; files and performs errands of an official nature for other office staff. Primary function and responsibilities will be to support and assist Social Services and the Public Guardian. Additional responsibilities will be to provide general Human Resources assistance as needed/

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions:

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  Provide customer service, both in-person and by telephone; screen and direct calls; take and relay messages; answer questions from the general public and employees regarding Social Services programs and Human Resources policies and procedures; respond to employment verification requests, salary and benefits, and other requests for information.
• Perform a variety of general office support duties; make copies; maintain a calendar of activities, appointments, and meetings; process mail including receiving, sorting, timestamping, logging, and distributing incoming and outgoing correspondence and packages.
• Supports Social Services and Public Guardian with court deadlines, filing documents, scanning records, and applications for assistance for vulnerable persons. Provides public with information regarding Social Services and Public Guardian responsibilities and refers public to other agencies when appropriate.
• Supports Social Services by collaborating with other social service agencies within the community to obtain knowledge of services within the community to provide referrals to the public.
• Communicate effectively and compassionately with the vulnerable and elderly members within the community.
• Supports Social Services and Public Guardian Departments by preparing department claims to submit to fiscal affairs for payment.
• Support Recruiting efforts by creating interview packets, scheduling interviews, recruitment tracking, and candidate correspondence.
• Provide general clerical and administrative support; compose and type letters, memoranda, and other correspondence related to assigned area.
• Accurately and timely enters data into various computer programs and databases.
• Maintain accurate personnel records, ensuring retention of records in accordance with the records retention schedule.
• Maintain procurement card receipts submitted for department purchases. Submit to Director for approval. Keep necessary copies on file.
• Deal effectively with aggressive, angry, and sometimes threatening individuals in a calm and professional manner, assessing whether or not the individual is a threat to the department. Responsible for contacting security, when appropriate.
• Maintain office supplies.
• Run errands such as picking up reports, forms, and documents from other departments, organizational entities, etc.
• Assist in the yearly health Wellness Fair and support any additional programs throughout the year.
• Makes arrangements for various meetings and travel.
• Complies with Elko County policies and department procedures.
• Accurately, dependably, and promptly finishes assignments.
• Listens carefully and effectively and responds appropriately.
• Keeps supervisor informed of work status and pertinent issues.
• Willing to assume responsibility.
• Performs professionally and efficiently under pressure.

• High school diploma or equivalent
• 1 year of general clerical experience performing a variety of office clerical tasks
• Any combination of experience and education that would likely produce the required knowledge, skills, and abilities

• Basic elements of English usage, grammar, spelling, and punctuation.
• Operation of basic office equipment such as fax machines, copiers, and personal computers.
• Principles of providing customer service to the public and to internal customers.
• Telephone and general reception procedures.
• Basic record-keeping and bookkeeping principles and practices.

• Communicates tactfully and skillfully with co-workers, customers, and the general public.
• Providing strong customer service and excellent collaborative teamwork.
• Understanding and carrying out complex written and oral communications.
• Managing time effectively.
• Accurately type at a rate sufficient to perform assigned duties.
• Format basic correspondence and reports following instructions and procedural manuals; and
• Maintain accurate files and records.

• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
• Learn and apply general office procedures and policies.
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
• Perform a broad range of clerical tasks following guidelines and instructions with accuracy and speed.
• Perform basic arithmetic calculations using a calculator.
• Ability to manage several tasks and personalities at one time.
• Use initiative and independent judgment within established procedural guidelines.
• Organize own work, setting priorities and meeting critical deadlines.
• Provide quality customer service including the ability to respond to the public and others in a courteous and respectful manner.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Ability to speak Spanish is a plus.

• Work is performed in an office setting. Duties require mobility to work in a typical office setting and use standard office equipment.
• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
• Some reaching for items above and below desk level. Some reaching, bending, squatting, and stooping to access files and records is necessary.
• Strength and stamina to sit for long periods of time. Occasional bending and stooping.
• Dexterity and coordination to handle files and single pieces of paperwork, occasionally lifting files, stacks of paper, and other materials.
• Light lifting (up to 25 pounds) is occasionally required.
• While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, feel or operate objects or controls, and reach with hands and arms. The employee is occasionally required to stand or walk.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The noise level in the work environment is usually quiet.
• Environment is generally clean with limited exposure to conditions such as dust and fumes.
• Tools and equipment used include a personal computer, printer, scanner, multi-line telephone, calculator, copy machine, fax machine, postage machine, and other associated office equipment.
• The ability to interact professionally, communicate effectively, and exchange information accurately with all internal and external customers.
• Ability to appropriately handle stress and interact with others, including supervisors, coworkers, clients, and customers.
• Regular and consistent punctuality and attendance.

Elko County is an Equal Opportunity Provider and Employer