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Job description

We have 1 vacancy for an Receptionist Band A/C 3

Based at TH Primary Care Mental Health Service

86 Old Montague St, Whitechapel, London E1 5NN

To be the first point of contact within a busy environment and welcome all in a professional and friendly manner. The postholder is responsible for a range of reception and administrative duties and functions within the wider team and ensures that they are carried out efficiently, effectively and up to a high standard.

You will also have to be a fast learner around computer systems and Microsoft Office packages (Word, Excel, PowerPoint and Outlook) which is essential. Able to book appointments on Rio .

Full time

37.5 hours Monday to Friday 9.00am to 5.00pm

Please give three reasons for applying for this Post
1. To receive all incoming calls and all visitors to the service and deal with appropriately in a courteous and helpful manner.

1. To be aware of the team’s daily movements, where to contact them and to call them when required and appropriate.

1. To assist in providing a flexible administrative service and to undertake several office duties at the request of the line manager across several locations in some instances.

1. To co-ordinate and oversee room bookings and report any problems to the line manager.

1. To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeking advice and guidance from team members as appropriate.

1. Ensure all messages are correctly recorded and promptly passed to relevant team members/other personnel.

1. When appropriate, and with agreement with the line manager, be responsible for ad hoc and one off secretarial/admin duties for practitioners/directors/managers within the service.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Kindly refer to the job description and person specification that is attached to the vacancy profile.