receptionist Wolverhampton, England
Job description
Job responsibilities: Reception Greet and direct patients and visitors to the practice in a professional and efficient manner. Be able to cover all reception duties as necessary Ensure that adequate handover is performed to colleagues after each shift to ensure all outstanding jobs / messages are passed over Process patients changes of address, contact numbers etc. on computer data and medical records Be able to Code where applicable Answering the telephone in a courteous, professional and timely manner Deal with routine enquiries, forwarding messages and taking appropriate action Book appointments, take home visits and prescription requests and prioritise emergency requests after liaising with Clinical Staff. Keep patients informed and updated on any changes or delays affecting clinics or appointments Liaise with GPS and other internal health professionals and staff Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Filing post and electronic documentation in medical records Scan and file all letters on to patients notes Workflow all letters which need action to the relevant clinician Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are see Use of photocopy as requested Answering calls, booking appointments and dealing with patient queries on the front desk.
To have a thorough knowledge of the repeat prescription procedures in accordance with Practice guidelines. Monitoring Inbox and Issue repeats - checking details of quantity ordered and due, ensure they are correct and filed ready to collect or sent electronically to pharmacy Call patients and pharmacies back with prescription queries Other Tasks Clear and fill up stock in rooms after surgeries (Adhoc) Ensure building security have thorough knowledge of alarm system Willingness of flexibility in providing cover during periods of holiday/sickness Support GPS with Administrative taskse.g. Coding Any other reasonable requests made by the Team Manager / Practice Manager
