receptionist Harefield, England
Job description
We are seeking a friendly and efficient Receptionist to establish excellent customer relations and act as the first point of contact representing Dogs Trust at our Rehoming Centre.
Dogs Trust is the UK’s largest dog welfare charity and normally cares for around 14,000 dogs across its network of 21 rehoming centres in the UK and one in Dublin. Dogs Trust has a non-destruction policy and will never put a healthy dog to sleep.
Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine; our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.
As the face of our Rehoming Centre you'll greet all visitors who arrive at the centre, making them feel informed and welcomed. You'll answer inbound phone calls promptly, politely and in accordance with Dogs Trust procedure and complete any required administrative tasks in a timely and efficient manner. You'll also maintain the reception area, ensuring workstations are clean and tidy and it is appropriately stocked with all literature and that orders are placed when supplies are low.
The successful candidate will have experience of working in a customer-facing role, including both face-to-face contact with members of the public and on the telephone, providing excellent customer service in a busy and challenging environment. You'll have excellent interpersonal, communication and organisation skills with a good understanding of IT and office systems (such as filing and storing information). But above all, you'll be committed to the aims and objectives of Dogs Trust. A full, clean, manual driving licence is also required.
To apply for this position, please click the APPLY NOW button. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role.
At Dogs Trust we value diversity and we're committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission. Should you need any adjustments to the recruitment process, either at application or interview stage, please contact us here
