receptionist Farmington, MN
Job description
Dakota Electric Association is a member-owned, member-focused electric distribution cooperative, striving to exceed our member s energy expectations in a changing world. We are an equal opportunity employer, and we believe that diversity of ideas, perspectives and backgrounds are essential to our business. As a Dakota Electric employee, you would be an essential worker that would have a hand in serving our members. For additional information about Dakota Electric please visit: dakotaelectric.com.
Dakota Electric offers an extensive benefits package:
- 401(k) and Roth 401(k) with an employer contribution of 6% of an employee's base wage, plus matching contribution up to 4%.
- Medical, dental and vision coverage
- HSA and FSA
- Employer-paid life insurance and long-term disability
- Short-term disability and other voluntary benefits
- Tuition reimbursement
- Wellness reimbursement
- Vacation, sick and personal leave
Pay
$22.33/hr
Hours
9:00am - 5:30pm
GENERAL SUMMARY
Responsible for duties associated with receptionist and cashiering positions. Accepts payments, makes cash transactions, and balances cash drawer(s). This individual must be courteous and create a favorable image of Dakota Electric when dealing with the public at the reception desk, on the telephone and at the drive-up window.
RESPONSIBILITIES
1. Complies with established Dakota Electric Association safety and operating rules, policies, procedures, and guidelines. Be responsible for reporting any un-safe practices and/or hazards to a supervisor, manager, or Vice President. Be committed to and actively involved in Dakota Electric s safety programs, initiatives, and performance measures.
2. Overall responsibility for the day-to-day processing of drive-up window, cash transfer files and other on/off-site payments, and lockbox payments and transactions. Handles and posts various types of payments including energy assistance and federal and wired payments, adjusts misapplied payments and payment transfers, and balances cash batches.
3. Oversees the daily transmission from offsite lockboxes, ensuring proper posting, and tracks and reports payment processing errors to internal and external vendors. Prepares a daily balance sheet and balances the cash drawers. Prepares the bank deposit each day ensuring deposit deadline is met. Processes non-sufficient funds (NSF) checks and returned EFT transactions received from various payment sources. Processes EFT payments and transfers those files to the appropriate entity. Investigates and processes returned unidentifiable payments and unbalanced transactions. Processes lockbox no-stub payments and transactions, and balances cash drawers.
4. Responsible for performing front desk receptionist duties. Tasks include but not limited to; greeting and directing members/customers, offering products, handling and records cash/check/money order/credit card payments and various transactions for both internal and external members/customers, handling visitor registration and badges, handling west gate access for deliveries, enforcing building security procedures, investigating and processing returned unidentifiable payments and unbalanced transactions, processing Wells Fargo no-stub payments and transactions, and balancing cash drawers. Also responsible for processing payments for consolidated bills and payments received from collection agencies.
5. Provides primary back-up support for the receptionist and consumer payment representative, and associated duties during breaks, lunch, meetings, and personnel shortages. Also provides backup for taking the deposit to the bank when necessary.
6. Provides secondary back-up support for the billing representatives and associated duties including processing transfer service orders and posting of bill batches.
7. Maintains bill payment stubs and miscellaneous cash batches; properly destroying documents after record retention is met.
8. Reports payments and responds to requests from collection agencies.
9. Performs other tasks and special projects as assigned.
10. Reviews his/her own position description, recommending any changes to his/her supervisor. Prepares annual goals and objectives with assistance from his/her supervisor.
SUPERVISION/DIRECTION OF OTHERS
Gives direction and guidance to the general public, members or non-members and internal employees ensuring resolution and understanding of request. Directs individuals to the proper personnel when additional information is needed.
POSITION SPECIFICATIONS
High school graduate or equivalent is required. Additional vocational training is desirable. Generalist background should include course work in human relations, English composition and grammar, communications, typing, computer skills, and office procedures. Five years experience in a comparable position, preferably with a regulated utility and knowledge of customer information systems. Each year of technical school or college education may be credited for one year of experience required.
Must be able to type 50 words per minute.
KEY COMPETENCIES
Customer Focused – Enjoys helping others, is friendly, listens and responds promptly to customer concerns and complaints and follows through to ensure commitments are met. Manages difficult or emotional customer situations. Solicits feedback to improve service.
Problem Solving – Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Generates creative solutions, develops innovative approaches and ideas, and demonstrates attention to detail.
Technical Skills – Pursues training and development opportunities to continuously build knowledge and skills and shares expertise with others.
Communication Skills – Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions and participates in meetings.
Written Communication – Writes clearly and informatively, edits work for grammar and spelling, and varies writing style to meet needs.
Teamwork – Exhibits objectivity and openness to others views, gives and welcomes feedback, contributes to building a positive team, and supports everyone s efforts to succeed.
Ethics – Treats people with respect, keeps commitments, and accepts responsibility for own actions, inspires the trust of others, works with integrity and upholds organizational values.
Organizational Support – Follows policies and procedures, supports company goals and values, promotes a harassment-free environment, supports affirmative action and respects diversity.
Confidentiality – Uses discretion and maintains confidentiality in sensitive and personal matters related to the function.
