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We're currently recruiting a dedicated Receptionist, also known as a College Hall Porter to help ensure the smooth running of the operations in Defence on a full time basis, contracted to 42 hours per week, working 12 hour shifts, 2 days and 2 nights followed by 4 shifts off.

To support your Line Manager in providing a 24hour/365 day professional and efficient reception service to the Britannia Royal Naval College (BRNC) monitoring all alarms system, responding to all emergency callouts, site key controls, accommodating all staff, cadets and visitors in accordance with the client service level agreement and client/company standards & procedures..

• Provide excellent customer service output to all customers and client, both internal and external, ensuring the front office is manned at all times.
• At beginning of your shift familiarise yourself with Daily Orders s to ensure you are fully aware of what is going on during your shift.
• Liaise with the relevant duty team where required throughout your shift to ensure all tasks, routines, standards are maintained.
• Ensure full compliance of all Emergency Procedures, Health and Safety practises.
• Respond immediately to fire, armoury, swimming pool alarm activations or emergency calls.
• Report any defects as soon as possible during your shift
• Monitor the provision of a central point of service for the issue and return of hire car keys and completion of associated documentation.
• Ensure you allocate accommodation in line with Accommodation Booking System (ABS) and issue cabin keys where required.
• Ensure the relevant charges are recovered (cash/card) as required, maintain the various cash floats, ensure cash check is conducted at each shift handover and that you comply with Profit Protection procedures.
• Ensure all transactions are reconciled as per cash handling procedures and report any inconsistencies to your Line Manager and ensure the company Profit Protection procedures are followed.
• Ensure you provide an efficient message handling service in receipt of telephone calls/enquires and deliver accurate messages to relevant recipient in a timely manner.
• Comply with any reasonable requests made by the client and your line manager.

Receptionist - BRNC Wardroom SGR & JGR

• £10.82 per hour, 42 hours per week
• 12 hour shifts - 2 days & 2 nights
• 4 shifts off

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways programme
• Compass exclusive offers on PerksAtWork

• Proven experience in working with successful teams within a similar environment
• Excellent communication skills and good customer service skills
• Smart and well-groomed at all times. Remember you represent the Client and the Company.
• Excellent people and organizational skills
• IT literate and good cash handling procedures
• Self motivated and ability to adapt to changing environment
• Security focused