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Receptionist

We have a fantastic new vacancy for Receptionist in the excellent Clayton Hotel Cardiff.

Objective of the Role

Reporting to the Front Office Supervisor and Front Office Manager, the Receptionist is the first person that a guest meets on arrival to the Hotel, you will act as the main point of contact for guest’s bookings for bedrooms and car park, dealing with queries and cross selling of our other properties, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Key Duties and Responsibilities:

• Greet and welcome our guests to the Hotel.
• Register the guests and take payment.
• Answer any queries the guest may have on in house facilities and tourist information.
• Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly, in advance of the guest’s stay.
• Take responsibility for the security of the keys.
• Update all guest information in the computer.
• Take and confirm reservations to our guests.

Requirements:

• Excellent customer care skills.
• Be able to work on your own initiative.
• Excellent communication skills.
• Be able to cope well under pressure.
• Ability to be flexible with shift requirements around the busiess needs
• Experience in a similar role with a Reception System, Opera would be an advantage

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.