Receptionist London, England
Job description
Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guest’s lifestyle and needs.
Our properties pride themselves with their prime locations in major destinations worldwide. London offers five Citadines serviced apartment hotel residences in Holborn, Kensington, Trafalgar Square, Barbican and Islington.
We are seeking confident Front Office Receptionist's to become part of our Front Office Team at Citadines Trafalgar Square London. Our properties operate 24/7; therefore the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occassion.
As a Front Office Receptionist, you will be required to:
- Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards, while providing reliable information and support services throughout their experience with us
- Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests’ needs, travel purposes, plans, etc.
- Take initiative in accommodating the customers’ needs in a resourceful manner (internal and external clients)
- Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times
- Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
- Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts
To be a Front Office Receptionist ideally you must have:
- Previous customer service experience is great, but not a must have if you posess the right attitude to learn!
- Knowledge of RMS (our Property Management System) is desirable, however full training will be provided
- Confident use of IT systems
- Fluent English, both verbal and written (bilingualism is desirable)
- A good understanding of versatility and the ability to apply this competence on the job role
In return, we will provide you with:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
- A PERKBOX subscription with benefits, discounts and savings available from your first day
- A travel allowance to contribute to your commuting cost
- Once you pass your probation, a special staff rate when staying in our European properties!
About Us
The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties.
The company’s serviced apartment, co-living and hotel brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Préférence, Fox, Harris, POP!, Vertu and Yello.
If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you.
