receptionist Miami, FL
Job description
The patient care coordinator is the first and last point of contact and is fundamental to the daily operation and success of the practice. They are responsible for smooth front office operations and a positive patient experience, and for working with medical providers in the back office and assisting with cosmetic procedures. They will also create a positive, productive team environment in which the highest level of patient care is provided is essential. This position will report directly to the Spa Director and the Director of Operations.
At Charette Cosmetics, we bring a whole new approach to the world of aesthetic treatments. Our team is bringing innovative techniques, combined with our tailored system, which allows us to address clients’ skin concerns, enhancing and revitalizing their self-confidence and self-care. Our team has worked on formulating the medical-grade cosmetic line we offer in the office and through our e-commerce site. We developed next-generation medical-grade chemical peels that give life-changing results and provide unique services that no one in our industry is doing!
Check out our website at www.charettecosmetics.com, and follow us on IG @charettecosmetics.
You must be a self-starter with a can-do attitude who is big on teamwork, excited about beauty, and-most importantly-has, has a good sense of humor!
We look forward to you joining our team!
Responsibilities:
- Answering inbound calls and making outbound calls.
- Gathering and confirming information used for scheduling.
- Establishing rapport and showing empathy to customers.
- I am entering data into a database (Vagaro, CRM Software).
- Booking and scheduling new appointments over the phone
- Follow up with clients to close sales.
- De-escalation of angry customers.
- Offering suggestions that can improve Standard Operating Procedures.
- Communicating with internal and external customers by phone and email.
- Multi-tasking between different job functions.
- They are taking on additional responsibilities as needed.
Qualifications:
- Must be Bi-lingual in Spanish
- High School Diploma or equivalent required.
- +1 year of experience in high volume inbound and outbound call center environments with data entry needed during calls.
- +2 Years of Sales Experience
- Effective communication (written and verbal) and interpersonal skills are required.
- Working knowledge of booking platform and management system preferred.
- Working knowledge of Salesforce or CRM Software preferred.
- Proficient skills in Microsoft Office, including Word, Excel, Outlook, and PPT.
- Ability to work in a high-performance, fast-paced team environment.
- Ability to adapt and work effectively within a constantly changing environment.
- Must be friendly, outgoing, energetic, and have a great attitude.
- Knowledge of the cosmetic / entertainment industry preferred
- Ability to prioritize and multitask.
- Must have reliable transportation
Job Type: Full-time
Pay: $38,500.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Miami, FL: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Excel: 1 year (Preferred)
- Microsoft Office: 1 year (Preferred)
- Front desk: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
