Receptionist Newcastle upon Tyne, England
Job description
At Chaophraya, our Receptionist represents the restaurant, while ensuring the floor runs effortlessly at all times. The receptionist is the first and last person a guest encounters, so it is vital we get the experience right. That’s why you’ll need an excitable personality, superb communication skills and great teamwork.
Reporting line: Reception Manager
Salary: £8.91 per hour plus tips.
Hours of work: Full time / Part Time available, up to 45 per week, Monday – Sunday
About Thai Leisure Group
Thai Leisure Group (TLG) is proud to be the UK’s only national multi-brand Thai restaurant group. Founded in Leeds in 2004, we now have four amazing brands across 17 restaurants. Our team have a shared a passion to continually improve what we do, and we are proud to feel part of one happy, inter-connected, multicultural family. We work each day according to our four core values:
- ‘Ow Jai Sai’ (meaning 'caring from the heart’)
- ‘Ha Dao’ (meaning ‘five star’)
- ‘Samakee’ (meaning ‘teamwork’)
- ‘Sanook’ (meaning 'fun’)
The Role
Part of an ambitious and dedicated team, the Receptionist will work closely alongside the Restaurant Manager and their Assistant, you will focus on giving an impeccable guest experience to everyone that visits Chaophraya. This role will ensure the reception is always manned and guests receive nothing but the best possible welcome and bid farewell.
The successful candidate will be highly motivated in supporting the team to enhance the pre and post-dining customer experience, in line with big plans to move the Chaophraya brand forward in the next year. The following attributes are required: excellent communicator and relationship builder, keen eye for detail and continual focus on enhancing the customer experience.
Key Role Responsibilities
We are looking for a Receptionist who will take initiative and most importantly, thrive off customer interaction and delivering a five star service to guests.
- Always put the guest first
- Support the Reception Manager with the guest experience from initial booking through to arrival and departure
- Ensure all guests receive the top-quality service every visit, every time, in line with the customer journey
- Ensure regular and VIP guests are recognised, utilising the boking system to do so
- Focus on ensuring all inbound calls are answered
- Focus on ensuring all inbound emails / website enquiries are responded to within 24hours
- Ensure all bookings are taken correctly, with all booking policies being respected, both via incoming phone calls, and with on-site guests
- Actively seek guest feedback, responding accurately and efficiently
- Live our values every day and take pride in the role
- Strive for exceptional service standards with attention to detail and experience in guest profiling and recognition
- Manage the guest profile with accurate and up to date information with the aim of enhancing the guest dining experience for any future visits - ensuring this is all captured in “Design My Night”
Desired Skills
- Is a real people person and enjoys nothing more than building relationships with customers and colleagues
- Finds job satisfaction through overachieving scores and targets set
- Strong IT skills
- Impeccable appearance and interpersonal skills
Job Types: Part-time, Permanent
Part-time hours: 10-25 per week
Salary: £9.50 per hour
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Tips
Work Location: One location
Reference ID: REC/CP/NWC/03/22
