Receptionist London, England
Job description
Job Summary
The Experience Reception/Concierge acts as the heart of the workplace providing personalized services to team members and visitors alike, and administrative support to foster a sense of community.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
The individual in this role acts as the first point of engagement with team members and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.
They are responsible for providing employee/tenant-facing workplace services and front-ofhouse reception including but not limited to: greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
Essential Duties and Responsibilities
- Welcomes tenants/employees and announces clients, applicants, and visitors.
- Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors.
- Conducts a variety of front-of-house activities including: o Guest registration through badging software o Guest accommodation with luggage/coats, etc
- Provides visitors with information to navigate the building including pointing out nearest amenities and fire exits.
- Issues visitor passes and validates parking o Answers telephone in friendly, professional manner o Maintains accurate records of service requests and status o Arranges guides as needed o Receives and directs incoming calls to appropriate personnel/tenants and voicemail.
- Provides assistance services to tenants/employees and guests including but not limited to: o Arranges and confirms recreational, dining, and/or business activities o Makes transportation & travel arrangements o Office wayfinding o Meal & activity reservations o Guest & administrative support o Shipping
- Coordinate car detailing & on-site car refueling o Laundry & dry cleaning services o Gift & package orders o Other services as needed.
- Continually maintains neat appearance of reception/lobby area, conference rooms café and other common areas.
- May perform visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours.
- Serves as point-of-contact and/or extension of the facilities team as representative of the Experience team. Requests building and housekeeping services as needed.
- Periodically inspects common area equipment to ensure good operating condition.
- Arranges equipment service as needed. Determine standard supplies and information to be maintained at the front desk. May assist with temporary signage.
- Performs general administrative duties associated with distributing packages and mail as required.
- Uses tracking systems to record inbound and outbound courier, freight and mail. Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.
- Supports with meeting and events tasks as assigned.
- May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
- Follows security and emergency procedures as defined for the property.
- Responds to emergency situations in a calm, efficient manner.
- Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
- May order and stock office supplies and other common use items for the location or common areas, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.
- Maintains a file of services including transportation sources, accommodations, and referral contacts.
- May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, etc.
- May provide reporting and insight to clients and property teams to improve product and service delivery.
- May contribute site specific content for Host Digital.
- Performs other duties as assigned.
Education and Experience
- Prior Customer Service experience required.
- Front Desk, Concierge, customer service or other hospitality experience is preferred.
- Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.
Job Type: Full-time
Salary: £30,000.00-£32,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
