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POSITION DESCRIPTION

The Receptionist/ Secretary has responsibility for performing front office duties, including answering the telephone and forwarding calls and messages, greeting program visitors, and providing clerical support to program administrators as assigned.

REPORTS TO

Director of Child Care Services, or designee

ESSENTIAL FUNCTIONS

• 
  Responsible for word processing, including correspondence, newsletters, and other documents, as assigned
• Responsible for answering the telephone and the doorbell in a professional and efficient manner, taking messages and forwarding them efficiently
• May be required to maintain office equipment and supplies, and other duties as assigned
• May be required to process accounts receivable, and consumer files
• Assist in client intake and oversee organization and updating of client files
• Work with staff to ensure the Director is prepared and in possession of all materials and information that staff needs to provide the Director for meetings, conferences, and other scheduled events
• Disseminate organizational policies and update as requested of the program Director
• Maintain an orderly and professional Main Office
• Welcome all visitors to the program
• Responsible to perform other specific tasks as may be assigned.

PROFESSIONAL EXPECTATIONS

• 
  Follow through with all Agency directives and assigned tasks and projects in a professional and positive manner, respecting supervision and constructive criticism
• Model the CCAB mission statement to “respect the dignity of all people”
• Attend all required meetings and trainings, which may involve evening hours
• Demonstrate willingness to work cooperatively with colleagues
• Maintain a high standard of ethical conduct , including confidentiality, with regard to children, parents, colleagues, the Agency and the community
• Communicate respectfully to all constituents
• Physical, mental and emotional ability to accomplish the job, including assisting in evacuating the building, which may include lifting children weighing up to 50 pounds, with or without corrective devices and accommodations, including the ability to read and write, to hear the conversational voice, to speak and be understood

QUALIFICATIONS

• 
  High School Diploma
• 2-3 years experience in comparable office setting
• Written/verbal communication skills, with diverse levels of people
• Word processing proficiency; PC, Windows 2010 or higher
• Organizational skills, time and detail management
• Ability to multi-task at multiple levels of activities
• Strong interpersonal skills
• Fluency in Creole