receptionist Conwy, Wales
Job description
We're looking for a Receptionist to be the public face of our hotel
You’ll be working in a busy, environment ensuring our guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.
As a Receptionist you will take responsibility for:
· Check in and out our guests ensuring that all requirements are met during their stay
· You will be expected to be a point of contact for our guests should they have any queries
· Answering the telephone and providing assistance
· Room and restaurant reservations
Key Requirements:
· Excellent written and verbal English
· Accuracy and attention to detail
· Excellent organizational and administrative skills
· Good IT skills
· Excellent working knowledge of Word and Excel
· An ability to multi-task, to work under pressure and to deadlines
· An ability to work independently and collaboratively
· A flexible approach
· Experience in office administration
· Available to work weekends and bank holidays
· Immediate start available
As our Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.
To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
Experience in a similar quality hotel is beneficial but not necessary; however, service with a smile and personality is a must.
Job Type: Full-time
Salary: £10.50-£12.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Weekend availability
Ability to commute/relocate:
- Conwy: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
- Hotel Reception: 1 year (required)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
