receptionist

receptionist Blakeney, East of England, England

Blakeney Hotel
Full Time Blakeney, East of England, England 21486 - 20000 GBP ANNUAL Today
Job description

Join our team of receptionists providing a warm and efficient first point of contact with all visitors of the hotel, including at the front desk face-to-face, via telephone and written communication providing the excellent customer service we have become known for.

Role of the Receptionist:

  • Providing professional and friendly service to our customers, ensuring the standards of customer care, friendliness and politeness are met
  • Answering telephone and enquiries at the front desk.
  • Checking guests in and out
  • Dealing with customer enquiries and referring to relevant department
  • Taking reservations, calculating room rates and putting reservations into our systems
  • Dealing with amendments and cancellations
  • Handling customer complaints
  • Preparing reservation confirmation letters and dealing with reservation queries
  • Daily banking
  • Co-ordinating guests' requests with other departments

Experience / Skills of the Receptionist:

  • Friendly and professional manner
  • Clearly spoken and good telephone manner
  • Exceptional communication skills both verbally and written
  • Excellent customer service skills
  • A high standard of personal presentation and professionalism
  • Experience as a receptionist in a 3-star hotel or above is desirable.
  • Excellent attention to detail
  • Basic computer literacy including the use of Microsoft Outlook, Word, and Excel
  • The ability to be calm and well organised, even when working under pressure
  • Have the ability to pick up new systems quickly (full training given)

Working Hours:

Full-time 40 hours per week, working 5 days out of 7 (including evenings and weekends).

Location: Blakeney, Norfolk

Contract type: Permanent

Benefits: Working in a beautiful quayside location with a great team + 28 days annual leave, pension scheme, development opportunities and other staff perks.

INDFOH

receptionist
Blakeney Hotel

www.blakeney-hotel.co.uk
Holt, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
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