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Join the Birch Community in Selsdon as Receptionist

Our Front of House department is looking for a Receptionist to join their team. This role is a key one for the team as you understand how important it is for the guests to have that first impression when entering our property, and you will be the champion of creating those long-lasting memories.

What’s in it for you?

Benefits

• Access to our employee wellness programme
• 30% discount across all F&B outlets
• Stay with us from £65 Bed & Breakfast in all Birch Hotels
• Learn a new hobby in our pottery
• Use of the Lido to get your laps in or relax in the sun
• Discounted treatments in our wellness centres
• Holiday that increases with your length of service (up to 5 additional days)
• Cycle to work and tech schemes
• Healthy and nutritious meals on duty
• Plus, many-many more!

Pension, holidays and extras

• 28 days basic holiday entitlement (including Bank Holidays)
• Extra holiday after each year of service
• Pension enrolment
• Life assurance
• Discretionary sick pay
• Paid jury service
• Hospitality Action

Who are Birch?

We’re glad you asked! Birch is challenger hospitality brand that believes in putting wellness, craft, and nature at the heart of everything we do. Birch Selsdon are on a mission to help you escape from hustle and bustle of urban living and give your body, and mind, the chance to switch off, relax and reset.

We have 180 sleeping spaces, working destinations, 2 restaurants, a selection of bars, wellness centre, pottery, craft destinations and lido, along with our 200 acres of rewilded land, where cows, sheep and deer roam free, and our horticulture team grow fruit, vegetables and herbs that will be foraged to use across the site. What really makes Birch special is our people, aligned to lovingly take care of the land and hotel that we are the ambassadors, and custodians of.

Responsibilities

• Warm and welcoming demeanour, you greet guests and are helpful wherever you are in the hotel
• Innovative and looks for new ways to delight our guests.
• You are passionate that our guests leave Birch Selsdon reenergised, looked after and already planning to return.
• You understand how to care for our guests, a natural problem solver and always keen to give the guest something that they weren’t expecting.
• Provide excellent customer service to the guests
• Be curious about our guests, build relationships, and leave them wanting to come back
• Own guests’ feedback, whether that’s good or bad, share it with the team. If things go bad, do something about it. If they go well, celebrate
• Treat everyone with genuine care
• Encourage and facilitate opportunities to play an active role in helping our local community to fulfil their potential
• Build meaningful connections, this will stay with you for the rest of your life
• Be friendly, supportive and caring
• Be brave, smile!

Skills & Attributes

• Good verbal and written communication skills
• Be an effective team player
• Good organisation skills
• Accuracy, speed and attention to detail
• Self-motivated and positivity
• Remains calm under pressure
• Have a professional attitude

Birch is a place to pause, think, create and savour.

We thrive in being diverse community, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Come, join us!