receptionist

receptionist Southampton, England

Bassett Dental Practice
Full Time Southampton, England 12 - 11 GBP HOURLY Today
Job description

We are looking for a caring, motivated and passionate person, ideally with experience in treatment coordination and/or dentistry, or someone who wishes to grow into this role with the right training and support.

The practice vision is to always provide clinical excellence and a comfortable patient journey. Our team is very important to us and we are looking for the right candidate for this exciting position.

The role will include reception/front-of-house work with some protected time to work on treatment coordination/practice progression. Some knowledge of dental implants, Invisalign and facial aesthetics would be advantageous however, more importantly, a willingness to learn and show initiative will allow for full training and support to learn about these treatments.

Part of the role will include:

- Having discussions with patients regarding treatments and treatment options

- Carrying out initial new patient chats with prospective patients

- Learning strengths/skills of different clinicians in order the allocate patients with the correct dentist/hygienist

- Discussing costs with patients

- Discussing treatment plans with patients and ensuring the paperwork required including consent forms is correct and accurate

- Following up on referrals

- Following up patients during their treatments and providing support to them

- Working with the wider team including nurses/practice manager to implement processes that help with the patient journey

- Working on and implementing marketing and social media campaigns

- Managing social media

- Reception duties

- Working on tracker or CRM systems to manage leads/enquiries and getting patients booked in as appropriate

The ideal candidate will have:

  • A proven track-record in excellent customer service (and sales is desirable)
  • A confident, friendly and approachable personality
  • Excellent communication skills, especially listening and written
  • Ability to work well with the clinical team and understand their treatments and processes
  • Superb organisational skills
  • Comfortable in discussing treatment plan fees with patients
  • An interest in social media and marketing/a willingness to learn
  • Confident with Office programs (Word, Excel, Outlook)
  • They must be reliable
  • They must understand key principles in teamwork and confidentiality

Desired but not essential:

  • Experience with photography
  • Experience with Exact dental software
  • Some experience in working in NHS or private care, especially in dentistry

You will be supported by an experienced practice manager and an accessible principal dentist, as well as a wider team who all have a dental background. Initially your role will be to learn the current systems and processes, with a view to be placed on a treatment coordination course to take this role forward. If you already have experience as a dental nurse/receptionist/TCO we will be able to assess your level of experience and tailor the training accordingly.

This is a nice role for anyone who is a ‘people person’ and wishes to have a patient-facing role in a non-clinical environment. It allows you room to grow and develop, with incentives to increase income though bonus schemes.

Job Types: Part-time, Permanent
Part-time hours: 25 per week

Salary: £11.00-£12.00 per hour

Benefits:

  • Free flu jabs
  • Free parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

COVID-19 considerations:
No longer mandatory, however we encourage our staff and patients to all take care of themselves and others, and we have facemasks and hand rub readily available throughout the practice

Experience:

  • Customer service: 2 years (required)

Work Location: In person

Application deadline: 30/06/2023

receptionist
Bassett Dental Practice

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