receptionist Hemel Hempstead, England
Job description
*VALID GDC registration needed*
We have an exciting opportunity for a dynamic, skilled, hardworking dental receptionist/ treatment coordinator to join our team!
Fully digital clinic and specialist administration also.
Must have knowledge/ be confident speaking about dental procedures
Private/Denplan practice with all the comforts. Onsite car park. 6 monthly events and team bonding activities +
Our existing team is 25 and growing. Multiple sites in West Hertfordshire.
Well equipped and friendly team growing year on year. Fun working environment.
Experience in a dental setting and with SOE dental system ideal.
MUST have great communication and customer service skills and fundamentally fun and friendly.
Full time position - Monday to Friday 8:30 - 18:00 with one Saturday a month 8:30 - 14:00.
Potential for part time hours - this can be discussed at the interview stage.
Key tasks
Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner
Receive and deal with patients and visitors in a pleasant and prompt manner
Keep patients informed of any delays
Notify dentists/hygienists of patients’ arrivals
Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required
Prepare day sheets for each dentist [hygienist/therapist]
Collect and record patient payments and pursue any debts in accordance with the practice payments policy
Follow computer procedures to ensure that patient records are properly maintained
Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out
Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints
Complete patient finance agreements and ensure applications are followed up until completion
Ensure any patient emails or enquiries are replied to in a professional, friendly and timely manner dealing with the patient's request in a suitable manner.
Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice
Keep the office, and reception area tidy and welcoming
Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal
Provide feedback on the performance of the trainee receptionist that you supervise
Assist throughout the practice and perform such other tasks as reasonably requested by the principal
Attend all practice meetings as requested
Job Type: Full-time
Salary: £26,000.00-£30,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Hemel Hempstead: reliably commute or plan to relocate before starting work (required)
Experience:
- Dental practice: 1 year (preferred)
Licence/Certification:
- GDC registration (required)
Work Location: In person
