Receptionist Belfast, Northern Ireland
Job description
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.
What is in it for you?
As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks – Allowing you to take time off for key life events.
- Volunteer days – Up to two days per year to support a charity of your choice
We also offer
- Discounted Accommodation rates across the Marriott Portfolio- thats over 8000 hotels worldwide
- Enhanced holiday scheme- Your allowance increases for each year of service* up to 33 days*
- Tripadvisor Incentive- We top up your salary by £10 for each positive name mention
- Departmental Bonvoy Incentives
- Refer A Friend Scheme- Recommend a Friend and you can both earn £250 on successful completion of their probationary period
A day in the life of…
As Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.
Based in the AC Hotel, Belfast you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock. Our City Centre location appeals to a diverse range of guests from Corporate to Leisure. We offer 188 guest bedrooms, conference facilitaties, a fitness suite and a full service Restaurant- Novellis at City Quays. We have exciting plans in 2023 to refurbish our Terrace area, opening us up to a new guest experience.
What do we need from you?
To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. You will be organised, work well within a team and be confident to handle pressure. This can be a fast paced role and so team work is a must. You will have excellent Customer Service Skills and understand the Guest Journey does not begin at Check in.
At Aimbridge we look for personality over experience, so it goes without saying that you will have bags of personality and a real flair for hospitality.
Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits…
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.
Connect to the city in a new way at AC Hotel Belfast, an urban retreat in an exceptional riverside location. Explore Belfast on foot with Titanic Belfast, City Hall, Belfast Waterfront, SSE Arena and the shops of Victoria Square a short walk away. Built from the ground up with a designers' eye, the contemporary bedrooms have thoughtful touches of luxury with king size beds, Nespresso coffee makers, glass enclosed double showers and purposeful technology including free high-speed internet access and 49 inch TV’s. Guests also enjoy an AC Fitness Room, 24hr room service and can opt for a delicious continental or cooked breakfast. With 2 meeting rooms, an AC Lounge, riverside terrace and all-day dining, the hotel provides the perfect co-working space and when day turns to night the restaurant “Novelli at City Quays” will excite, as multi-Michelin-starred chef Jean-Christophe Novelli brings his flare to the dining experience, whilst expert bartenders serve up local knowledge with craft beer and cocktails.
