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Job description

Working under the direct supervision of the Ophthalmologist and strictly in accordance with specific practice guidelines and protocols, the Weekend Cataract Receptionist/ Discharge Clerk will assist the clinical team in the provision and delivery of patient care. The role will also require you to become a trained Eye Care Liaison Officer.

The service will be operational 7 days a week and you will be required to work weekends on a rota. There is enhanced pay for working weekends.

The service will commence March 2023

Main duties of the job

• Opening up the building
• Welcoming patients
• Ensuring waiting area is tidy
• Log onto ophthalmology clinic software
• Ensure the clinic lists are printed for the surgeons
• Ensure patient notes are transferred
• Print any required clinical paperwork
• Check patients in when they arrive
• Print of the discharge letter that the ophthalmologist has prepared
• Book patients into the theatre slots when required
• At the end of the shift ensure pharmaceuticals are stored away and all areas are tidy.
• Lock up the building

About us

Newton Place Surgeryis providing a state of the art Ophthalmology service in our newly renovated premises to the patients of East Kent. Our highly respected ophthalmic consultants will be providing a number of services such as cataract surgery, treatment for minor eye conditions, treatment for wet age-related macular degeneration, OCT, hydroxychloroquine eye screening and general consultant service. Some services will run over the weekend.

Job responsibilities

• Open up building according to protocol.
• Ensure the main doors are open and signs are displayed in the relevant places.
• Ensure the chairs and waiting area is tidy.
• Display Cataract Clinic Check-In sign on Reception desk.
• Obtain Saturday cataract kit from the ECLO Room.
• Ensure staff that arrive for work sign and in and out
• Log on to the Ophthalmology clinic software (Eye Software Reception) on the computer.
• Ensure there is a printed clinic list for Reception/Clinic Assistant/Ophthalmologist.
• Check patients in as they arrive and ask them to take a seat.
• Ward Nurse will collect patient from the waiting area and prepare patient for theatre.
• Circulating Nurse or Ward Nurse will bring patient out from theatre and accompany patient back to waiting area. Circulating Nurse/Ward Nurse will hand back patients notes.
• Offer patient and carer/relative/friend a tea/coffee and biscuits immediately after surgery. Give approx. 20minutes resting time.
• Print off 2 x Discharge Letter:
• One copy is for the patient alongside the discharge notes the ophthalmologist has prepared for the patient.
• Put the other copy with the operation notes in the patients file.
• There should also be a Lens ID Card attached to the patients notes The patient should be given this in their Discharge Pack along with Maxitrol eye drops.
• After the patient has been seen in clinic, the patient will return to reception and you will need to take their notes.
• Print their clinical paperwork (GP and Optom letters and detailed report) as per the protocol.
• If they are suitable for surgery book a theatre slot (usually next day) and explain the eye drops procedure and envelope. Give the patient an appointment letter and hand them the booklet After Your Cataract Operation.
• Ensure eye drops are within date and are out of the reach of patients if/when the reception desk is unattended. Pharmaceuticals must be stored away safely at the end of the shift.
• Put patient notes in relevant slip file For surgery/Not for surgery.
• If patient books for another date keep a record of this
• At the end of clinic, make sure all patient notes are ready and in order for the surgical list the following day.
• Print PSDs, surgical lists and patient ID labels.
• Ensure all areas are tidy at the end of the shift.
• Make up more patients booklets and Discharge Packs as necessary
• Ensure surgical paperwork, labels etc. are transferred to main reception for surgery the following day.
• Put Saturday cataract kit and paperwork for patients not suitable for surgery, DNAs etc. back in the ECLO Room.
• Secure and lock the building according to the protocol.
• Some time in front of a computer where high degrees of concentration are required and the ability to cope with interruptions

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• AMSPAR receptionist qualification
• NVQ Level 2 in Health and Social Care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties

Desirable

• Experience of working in a healthcare setting

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job Types: Full-time, Permanent

Salary: £13.00 per hour

Benefits:

• Company events
• Company pension
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Education:

• GCSE or equivalent (required)

Work Location: One location