Receptionist / Administrator Wrexham, Wales
Job description
Receptionist / Administrator | Part Time - various hours
We have openings with the hours per week below:
1 - 18 hrs
1 - 22 hrs
1 - 26 hrs
Job Purpose:
- To provide an efficient administrative service within the Reception department, working within established policies and processes.
- To ensure an exemplary level of customer service is upheld in the provision of service to patients, consultants and the hospital team.
Main Accountabilities
- To greet and provide a customer focused, professional and effective service that exceeds expectations to all Patients, Consultants, and Visitors to the hospital.
- To maintain a secure reception area, issuing visitors badges as appropriate and informing them of important hospital procedures
- To advise departments of patients' arrival, changes and cancellations to clinics
- Receive, maintain, and update patient records in line with the hospital procedures
- To ensure reception area is manned at all times whilst on duty.
- Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
- To take payments from patients and consultants, ensuring that all financial transactions are accurate
- To assist with any other reasonable duties required by your line manager.
Who we're looking for
Qualifications and Training
- Previous relevant experience in an administrative support role.
- Customer facing role
- Computer literate
- Adept at handling various calls on a daily basis
- Excellent verbal and written communication skills
Skills and Behaviours
- Passion for customers
- Have a systematic and organised approach to work
- Working collaboratively
- Maintain complete confidentiality, discretion and loyalty at all times
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
· 35 days annual leave inclusive of bank holidays
· Employer and employee contributory pension with flexible retirement options
· ‘Spire for you' reward platform - discount and cashback for over 1000 retailers
· Free Bupa wellness screening
· Private medical insurance
· Life assurance
· Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For further information about this role or for an informal conversation about the range of career options available with Spire please contact Tracey Milford - [email protected]
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.
Who are we? - A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
