Receptionist / Administrator Gateshead
Job description
Applications are invited from hard working and motivated individuals to the above post. You will be expected to provide a wide range of administrative and clerical support within the Division of Surgical Services. We are seeking to appoint a highly motivated and organised individual to join our existing team within the Maternity Reception Unit.
The post holder will provide a high quality clerical service to the Maternity Unit to include all wards and maternity reception with the aim to facilitate and enhance the quality and availability of patient information to the Clinical and Administration Team.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead. Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients. As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry. Alongside a full range of local hospital services, we provide breast screening services for Gateshead, South Tyneside, Sunderland and parts of Durham – and we are the North Eastern hub for the National Bowel Cancer and AAA Screening Programmes, covering a population of around seven million people.
The post holder will provide comprehensive Reception administrative/reception duties to support Maternity Unit, Consultant and junior medical staff, and Midwives. The post holder will be a first point of contact for service users over the telephone and face to face. The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In Support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide. Any other ad-hoc duties falling within the banding of the post • To develop close working relationships with all staff in all areas of the Trust, and external agencies. • To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and are maintained and updated. • To ensure the timely admission and Discharge of patients onto Carelow • Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Careflow) • To be involving in on-going training and development opportunities and contribute to your own personal development. • Sorting, organising and distributing mail.
See attached job description
