Receptionist - 4* Boutique Hotel in Central London London, England
Job description
JOB TITLE: Receptionist - 4* Boutique Hotel in Central London
SALARY: £23,000 per annum plus bonus
LOCATION: Central London (City/London Bridge)
REPORTING TO: Reception Manager
My client is an independent 4* boutique hotel located in an excellent location in the City of London who are now looking for an experienced Receptionist to join the team. The ideal person would have at least 1 year experience in a similar role, and be familiar with Opera.
Primary Objective of the Position
You are responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, and play a part in the general running of the reception desk.
Primary Duties
- To welcome guests on their arrival using the guest name and assist with their registration
ensuring all details of reservations are correct. Allocate room and direct guest to lift
- To check guests out, charge payment accordingly and pass on any complaints/comments
to the Reception Manager or Duty Manager
- To take full responsibility for individual float and to report any shortage immediately
- To cover the switchboard at all times and answer calls within 4 rings
- To carry out financial transactions
- To liaise effectively with other departments
- To be fully aware of all functions and facilities within the hotel
- To aid and assist guests during their stay through effective use of social skills and to pass
on any comments to the relevant personnel
- To ensure full handover is passed on to the next shift
- Ensure correct procedure regarding all matters of security are observed
- To be aware of importance of up selling in order to maximise rooms revenue
- To cover for reservations in their absence
- To cover the front desk at all time as per rota
- To keep the front desk clean and tidy at all times
- Adhere to the company’s policy statement and all related instructions
- To ensure standard of grooming is maintained
- To be fully aware of the departmental fire procedure
- To comply with health and safety regulation
- To carry out any reasonable requests made by any member of the management
- To cover for Night Receptionist when required
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Life insurance
- Private medical insurance
- Sick pay
- Wellness programme
Schedule:
- Flexitime
Supplemental pay types:
- Bonus scheme
Application question(s):
- Do you have experience using the Opera hotel system?
Work Location: In person
