Receptionist - 12 month FTC London, England
Job description
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
As a Receptionist with Burberry, you will be the face of our business and responsible for welcoming all visitors to our global headquarters based in London – the iconic Horseferry House. Playing a truly important part of the Burberry Experience, you will ensure all of our guests and colleagues have a great first impression and that everyone is provided with the highest level of customer service.
This role is offered on a full time, fixed term contract basis for a period of 12 months. Due to the nature of this role, you will be required to be on site at Horseferry House 5 days per week (Mon-Fri) and will require very occasional weekend working.
RESPONSIBILITIES
- Greeting all guests and providing a professional, timely and courteous welcome to Horseferry House
- Signing in all visitors and following security processes, issuing passes and providing any information to visitors on the building.
- Advising hosts of their guests’ arrival in a discreet and timely manner
- Answering incoming phone calls and directing enquiries to the appropriate department
- Managing room bookings, facilities requests and ad hoc building requests
PERSONAL PROFILE
- Experience within a busy reception environment, or within a customer-facing role delivering a high quality and personal service
- A good knowledge of Office 365
- Administration skills
- Experience of dealing with high profile/VIP guests, clients or customers
- Fluency in English, both written and verbal
- An exceptional eye for detail and standards
- A deep passion for customer service
- Ability to remain composed under pressure
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
