Reception Supervisor London, England
Job description
Portico are currently recruiting for a Reception Supervisor for our team based at an American multinational investment bank and financial services company based in the City.
The investment bank and financial services company are a true flagship location for Portico! The team take pride in being the service partner trusted to deliver the front of house services, and have a special can-do, flexible approach, relishing the opportunity to keep raising the bar, exceeding expectations at every chance they get.
Daily, the Guest Services (Reception) Supervisor will be responsible for understanding and monitoring the client’s vision of exceeding expectations through intuitive service, careful planning, and faultless standards. Team motivation, pride and engagement are essential to exceeding our client’s expectations, and the Supervisor plays a huge part in ensuring all these things are present.
Experience in leading a team covering all first line aspects such as absence, holiday and rota management are important for the successful candidate. It is also expected that candidates will have knowledge of exceptional service and be able to demonstrate how they have led these services within a previous position.
Working Hours: 40 hours per week, shifts between 7am-7pm from Mon-Fri
Closest tube station: Chancery Lane
Salary: £38,115
What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.
Why Portico?
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
Apply today!
Job Types: Full-time, Permanent
Salary: £38,115.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: 11725
