Reception Supervisor Liverpool, England
Job description
What you’ll be doing!
We’re looking for an ambitious, hardworking professional who loves to provide exceptional customer service alongside making sure all required shift paperwork is not neglected. The successful candidate will be responsible for supervising both Reception & other Front of House staff on duty, and needs to be able to communicate effectively with other departments to ensure the smooth day-to-day running of the business. The ideal applicant should be capable of working productively within a team and on their own to complete various functions such as allocating rooms according to traces, actioning guest requests and preferences, identifying potential upsell possibilities, ensuring IHG members are allocated preferred rooms, running financial reports, preparing meeting agendas & contributing positively, liaising with various departments to ensure all relevant information is passed on and acknowledged, dealing with complaints & enquiries, ensuring all ad-hoc duties are completed in a timely manner, and that the team is working according to company and departmental standards at all times.
Who you’ll be working for!
The Crowne Plaza Liverpool Hotel is magnificently situated in the heart of the city center, sitting adjacent to the iconic Royal Liver Building with stunning views of the River Mersey.
Our customers choose us for a number of reasons; our quiet, central waterfront location, the convenience of guaranteed onsite car parking for all our residents, our extensive leisure facilities, “the best breakfast in town” and our professional and friendly team.
Ideally situated in close proximity to a host of major attractions in Liverpool, including the BT Convention Centre, Marks and Spencer Arena, Liverpool ONE retail and leisure complex, Tate Liverpool and Anfield Stadium. The Crowne Plaza Liverpool Hotel is the ideal place to start your Centre Island career journey.
There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Our Values
At Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island whether you’re working at our branded IHG hotels or our independent boutique, we deliver the brand with Centre Island Values. All our employees are engage &, enthusiastic with a Centre Island personality.
We believe our values are an integral part of our business and our teams strive to always:
- Act with INTEGRITY and CARE
- Be ENGAGED with customers and colleagues alike
- Have PASSION and take OWNERSHIP in everything they do
- Strive to be CREATIVE to continuously improve
What we offer you!
· 28 Days holiday increasing to 33 days after your 5th year of service
· Full uniform provided
· Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes
· Internal Rewards programme where you can get recognised with Love 2 Shop vouchers for demonstrating great work
· Training & Development and the opportunity to work with a fast paced, customer-focused company
Main Duties and Responsibilities:
- Checking guests in & out promptly and courteously
- Allocating rooms according to traces, preferences & profile notes
- Allocating IHG members & VIP’s, ensuring selected rooms are communicated to relevant departments
- Taking ownership of all guest requests via phone calls and face to face
- Supporting the front office team on duty, making sure team members are delivering the required standards
- Placing & accepting change orders, liaising with the Finance department as required
- Attend all required meetings, ensuring clear, positive and professional communication
- Ensure all complaints and feedback are dealt with and passed to the Front of House Manager for follow up
- Ensure sufficient training is provided to the team and that training trackers are maintained
- Support the Front of House Manager with any duties that may arise
Job Type: Full-time
Salary: £11.50 per hour
Benefits:
- Employee discount
- Gym membership
- On-site parking
Work Location: In person
