Reception Manager Corby, Northamptonshire, East Midlands, England
Job description
WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal. "To share the light and warmth of hospitality".
Hampton by Hilton Corby are seeking a Reception Manager to drive our successful hotel forward into 2023 and beyond.
Job Description
- Ensure the reception team have full knowledge of the guest bedroom amenities and other services provided to the guest throughout the hotel.
- Encourage & upskill the reception team to promote special offers and actively spot opportunities to upsell products and services.
- Embed a culture across reception where guests needs are anticipated and proactively carried out.
- Welcome guests on arrival and follow brand standard for check in including Hilton Honors enrollment.
- Check the conference clipboard to stay up to date with upcoming events.
- Ensue downtime reports are printed every 2 hours in case of system failure or an emergency.
- Update & ensure the reception team maintain accurate guest profile information with all relevant details captured.
- Build a loyal customer base through the implementation of Hilton Honors benefits program.
- Complete courtesy call after each check in.
- Answer the telephone within 3 rings.
- Ensure accurate communication across all departments.
- Answer all emails / telephone inquiries which are received during your shift and reception team members are adhering to this standard.
- Post correct payment methods and ensure the system is balancing, rectify any imbalances.
- Review House Accounts and ensure these are closed prior to the end of your shift unless they are for upcoming events.
- Report and complete accident forms as and when required.
- Pass on sales inquiries in a prompt manner.
- Ensure there is a record for all guests staying who require a PEEP document.
- Follow the correct check list throughout your shift and check team members are also following this standard.
- Familarise yourself with hotels daily occupancy, room rates, arrivals, departures, stayovers and general hotel information amenities.
- Ensure accurate & informative daily shift briefings & handovers are carried out.
- Carry out audit checks on guest profiles to ensure reception are maintaining up to date records.and issue reports on guests special requests.
- Carry out reception, nights & duty manager shifts as required by business needs
- Ensure guest information is securely stored in compliance with GDPR laws & Regulations.
- Inspect and maintain a clean and spotless front and back of house area at all times.
- Assist with the induction and training of new reception team members.
- Monitor the guest experience through the use of SALT and train your team where needed.
- Take part in head of department meetings.
- Complete all onboarding training and ongoing departmental training where necessary.
- Compile SOPs in line with company standards for reception/nights teams.
- Log any maintenance issues and be aware of health & safety hazards throughout your shift.
- Ensure a sound knowledge of local area places of interest with the ability to direct guests locally.
- Develop, coach & nurture your team through to success.
- Recognize & reward team members who go the extra mile for our guests.
- Lead by example, ensuring you arrive for your shift on time, in clean and correct uniform with well-groomed appearance.
- Provide support across other departments if required.
- Clock in and out for your shift as per hotel standard.
Required Skills and Qualifications
- Be thorough and pay attention to detail
- Able to work well with others
- Able to work on your own
- Excellent verbal communication skills
- Customer service skills
- Able to use a computer and Microsoft Office
- Professional appearance
- Clear, friendly phone voice
- Good at juggling tasks and prioritising
- OnQ PMS experience is preferred however not essential
A WORLD OF REWARDS
- Grow your Career
- Personal Development to support you at every step of your career
- A chance to make a difference
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (Terms and Conditions apply, subject to individual outlets)
- Family & Friends discounted hotel stays (Terms and Conditions apply)
- High street discounts: with Sodexo
- Holidays
- Complimentary use of the in-house gym
- Free Parking
- Pension Scheme (Terms and Conditions apply)
- Access to Employee Assistance Programme 24/7, 365 days per year
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
H ospitality I ntegrity L eadership T eamwork O wnership N ow
Every Hampton by Hilton is committed to 100% Hampton Happiness Guarantee providing an exceptional guest experience and consistent, high-quality accommodations and amenities. When you join Hampton, you join a brand of more than 2,500 hotels in 29 countries and territories around the world backed by Hilton's power, reputation, scale, and performance engine.
This role is only available to candidates with the right to work in the UK without restriction. Hampton by Hilton Corby / Kettering cannot offer sponsorships.
Job Type: Full-time
Salary: £25,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Store discount
Experience:
- Hotel: 1 year (preferred)
- Managerial: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
