Reception Assistant Manager GY1 1FD
Job description
You make it Hand Picked!
Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK – comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.
We are currently recruiting for a Reception Assistant Manager to join our team at our St Pierre Park Hotel in Guernsey.
Do you know your check in’s from your check outs? Are you an experienced Hotel Reception Supervisor looking for your next step up?
Our reception teams are the first people that our Hand Picked Hotel guests meet when they come to visit, which means they get to make one of the biggest impressions. As the Assistant Reception Manager you will lead by example and work alongside the Front of House Manager and team to deliver a fantastic welcome to each and every guest, every time.
It doesn’t matter if they’re first time visitors or returning guests, you and the team will charm them from the initial welcome to the “have a safe journey home” with the impeccable standards of service you encourage them to deliver.
This is a full time role working 40 hours per week over 5 days to include a mixture of early and late shifts (06:45 and 15:15 or 14:45 and 23:15). This will include weekends on a rota basis.
About you:
- Most of all, you’ll have a professional, organised and friendly approach.
- You’ll have recent experience working within a hotel as a Receptionist and knowledge of Opera is desirable.
- You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services.
- You’ll be excellent at building a rapport with colleagues and guests.
- You’ll take pride in your appearance and always lead by example as the face of Hand Picked Hotel.
Our Benefits include:
- A competitive salary package, of £15 per hour plus share of service charge.
- Live-in accommodation is available for £90 per week for an en-suite double room including bills and food
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- Holidays which increase with service
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds!
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
