Reception/Administrator Sandhurst, Hampshire, South East England, England
Job description
To be responsible for undertaking a wide range of reception and administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information,admin work away from reception and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on Emis Web
g. Photocopy/ Scan documentation as required
h. Input data into the patient’s healthcare records as necessary
i. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
j. Manage all queries as necessary in an efficient manner
k. Carry out system searches as requested
l. Maintain a clean, tidy, effective working area at all times
m. Monitor and maintain the reception area and notice boards
n. Support all clinical staff with general admin tasks as requested
Job Type: Part-time
Salary: From £10.50 per hour
Job Type: Part-time
Salary: £10.50 per hour
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sandhurst: reliably commute or plan to relocate before starting work (required)
Work Location: One location
