real estate manager London, England
MAPP
Full Time
London, England
37000 - 35000 GBP ANNUAL Today
Job description
Description
MAPP is the UK’s leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.
So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.
We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.
This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you!
Title, Team and Role Summary
Title : Assistant Estates Manager - High Holborn House
Team : London Office Buildings
Who Does This Role Report Into? Building Manager
Role Summary / Purpose and Scope
This role will support the day to day running of High Holborn Estate. 141,000 sq.ft comprising 4 office buildings, 6 residential units, 3 retail units & a communal roof terrace. You will be responsible for supporting the effective management of the property and services team alongside the Building Manager.
High levels of client engagement and customer service required, with good management of contractors and security staff, as well as 3rd party contractors, whilst having due regard to expenditure and current legislation.
Skills, Knowledge and Values
Skills (People & Technical)
- IOSH Essential
- Excellent communication, in person, on the phone and in email
- Time management & Excellent organisational skills
- Committed and focussed
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Able to use own initiative
- Effective PC skills, including working knowledge of Microsoft and Google packages
- Pro-active, flexible attitude to changes in the company, IT systems and the role
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good written and verbal communication
- Achieving results and prioritising workloads
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Experience and Salary
Level of Experience / Certifications
- Representing MAPP and the High Holborn Estate, supporting the FOH function for occupiers and visitors. Work alongside our security partners to manage the reception desk, CCTV and access control, including car park access.
- Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
- Supporting in the preparation of service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs
- Control and oversee contractors working on site and manage the Permit to Work System as per MAPP instructions.
- In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste
- To provide administrative support to the Building Management Team
- Implement data collation services, technology and equipment to support each site including environmental management plans, invoice management and approval, risk management systems and utility metre readings
- Authorise and Review supplier payments including preparation and submission of funding requests to client
- Assist and complete various reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safet
- Health & Safety - IOSH
- IWFM Member is desirable
Salary Range (Based on Experience)
£35,000 - £37,000 per annum, depending on experience.
Full Role Profile is linked here:
https://drive.google.com/file/d/1qPlhGQ0qeph8lz1r4QS1VA_q_Ud8TmpB/view?usp=sharing
£35,000 - £37,000 per annum, depending on experience.
Full Role Profile is linked here:
https://drive.google.com/file/d/1qPlhGQ0qeph8lz1r4QS1VA_q_Ud8TmpB/view?usp=sharing
About MAPP
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.
MAPP
www.wearemapp.com
London, United Kingdom
Nigel Mapp
$5 to $25 million (USD)
201 to 500 Employees
Company - Private
Real Estate
1998
