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We are looking for a great communicator with exceptionally strong administrative and customer service skills and experience. You will have a fantastic telephone manner; demonstrating empathy and good listening skills, but also an ability to lead conversations and manage expectations, gently but firmly pushing back with clients when required. You will enjoy and appreciate the informality of working for a small charity as a key part of our team, where flexibility and teamwork are key.

Essential:
1. Deal with incoming phone calls, update and maintain Charitylog casework software system accordingly
2. Ordering stationary and maintain adequate supplies
3. Provide admin support to the rest of the team
4. Assist the CEO with recurring admin tasks such as compiling the quarterly performance report

Desirable:
1. Manage the Advisor (shared office inbox)
2. Work with the rest of the team to ensure that social media and other online content remains current
3. Assist with door-to-door sessions to help identify new clients
4. When time permits, assist the Policy Officer with her research projects and the Senior Caseworker with his work regarding Personal Independence Payments
5. Any other reasonable duties that fit within the remit of a generalist administrative role in a small welfare rights charity.