Job description
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The salary for this position is $83,300.00 - $146,160.00 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.
At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company
Bonus eligible: Yes
United offers all its airport employees and aircraft technicians based at SFO Airport free medical coverage. This includes medical coverage for employees and their qualified families’ members such as spouses, domestic partners, and children at no cost. Coverage is in a gold level, high quality medical plan. Employees also have access to dental coverage where United pays 80% of the cost! In addition to medical and dental coverage, United also provides life and accident insurance and employees can enroll in additional coverages such as vision coverage, long-term disability, critical illness, and hospital insurance.
Key Responsibilities:
The Manager - Ramp Service, is responsible for overseeing all aspects of Ramp Operations at San Francisco International Airport. The Leader is responsible to lead, align and develop front line supervisors and front-line employees. Responsible to complete station financial and operational plans and adjust as needed throughout the year to achieve corporate and local station goals. Responsible for delivering station and system goals. The leader must possess operational expertise and decision-making capability, financial, technology, logistics and management disciplines to support and build strategic objectives and direction. A vast experience in goal advised leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Must have in depth knowledge or department work rules and good relationship with Union leaders. The Manager works with other departments including: Operations Control center, Flight Ops, Inflight, Maintenance, in addition to government agencies.
A high-level overview of duties will include, but not be limited to:
- Crafting and Leading a Safety Culture that is second to none
- Leading the daily activities and responsibilities at the Hub Level
- Daily operational involvement and support as inter-departmental liaison, with responsibility of maintaining customer service standards, monitoring current day staffing for operational needs, schedule review and implementation, and statistical and financial reporting and evaluation
- Provide leadership and direction for Front Line Supervision
- Facilitate informational sessions with the front-line employee group
- Participate in the inter-departmental meetings and planning sessions
- Develop and implement policies and programs crafted to retain and empower employees and proactively encourage flawless attendance and operational performance
- Point of contact for assigned Below the Wing projects involving other departments
- Closely supervise on time performance to ensure we are maintaining required/encouraged levels of performance in the Domestic and International markets
- Closely supervise performance relative to MBR and Local Baggage Delivery
- Ensure regulatory compliance of all Continental and Governmental Agencies policies and procedures (i.e.; FAA, OSHA, Port Authority etc.)
- Enhance safe operational performance, financial controls, i.e. Overtime, GSE Abuse and Safety
- Operational planning and safe implementation of all ground handling activities
- Management and frontline employee interaction and business/employee relationship development
- Interface and work with department heads, Business Partners, Government Agencies, Airport Authority & Vendor Leadership
- Strategically planning/long-term development of department operations
Qualifications
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):
- High School Diploma
- 3-5 years Ramp Operations experience
- Change Management experience
- Excellent Communication skills
- Direction and development of Hub Manager team, as well as ability to engage frontline Team Leader and Ramp Service Employee population
- Ability to lead and sustain continuous improvement environment and initiatives
- Leadership Development Skills
- Affect leadership quality and retention in the Hub Manager and Team Leader ranks
- Successful candidate must be able to clear a criminal history check in order to acquire and retain credentials vital for position
- Specific clearances include but are not limited to FAA / TSA / Airport Authority / US Customs
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is a crucial function of the position
- United will consider applicants with criminal histories consistent with the Fair Chance Ordinance
What will help you propel from the pack (Preferred Qualifications):
- Bachelor degree in Business Administration or related field and 3-5 years management experience, with Airport Hub experience preferred
- Extensive experience in managing station ramp, cargo & mail, deicing and receipt and dispatch operations
- Excellent employee and union relations as well as experience coordinating union contracts
- Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority, Headquarters support organizations, and other airlines leadership
- Excellent communication skills, written and presentation
- Proven leadership ability in large departmental environment
- Business acumen
- Strong Union Relations background
- Negotiation and collaboration skills in regard to implementation of a CBA
- Business Administration/Organizational Acumen
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
About United Airlines
CEO: Scott Kirby
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.united.com
Year Founded: 1926