ramp agent

ramp agent Paisley, Scotland

M8 Recovery
Full Time Paisley, Scotland 23000 - 12.04 GBP ANNUAL Today
Job description

M8 Recovery Ltd are recruiting full time Night Shift breakdown controller / Call Handler. There are 2 positions available with various shift patterns.

Due to continued growth, and a new purpose-built control room, we are offering positions in our Control Team, with the potential to progress within business.

M8 Recovery Ltd offer nationwide vehicle assistance. With a fleet consisting of recovery vehicles, commercial service vans and specialist vehicles, we aim to fix vehicles roadside or recover our customers vehicles to a destination of their choice.

You will be the first point of call for major motoring organisations, the motor trade, and the public for vehicles that have crashed or broken down at the roadside. As a controller, you must have the ability to multi-task alongside a confident and friendly telephone manner. Controllers dispatch the most appropriate recovery vehicle and personnel to the scene and act as a liaison between the Recovery Driver / Technician and the motoring organisation. Often there are multiple events happening simultaneously and so performing well under pressure is a must.

Your duties as a Breakdown Controller will include:

  • Offer front-line customer support following a breakdown.
  • Allocate correct resources to ensure that all calls and tasks are attended to by the appropriate recovery driver and vehicle.
  • Ensure customers are informed timely of job progression/development through to a satisfactory resolution.
  • Ensure that the necessary processes and procedures are understood and are followed thereby providing a consistent and professional service to the customer.
  • Quoting and booking jobs onto the industry bespoke software.
  • Liaising with the recovery personnel.

About You

  • Computer Literate - Using a multi-display computer system quickly and efficiently, including office 365, industry bespoke software and tracking system.
  • Excellent communication and customer care skills.
  • A good standard of written and spoken English.
  • Preferably some prior experience with call handling/customer service/call centre.
  • A good self-starter with the ability to multi-task is a must.
  • Ability to work well under pressure in a busy environment.
  • Good Knowledge of the surrounding area & the ability to use popular mapping systems is an advantage.
  • Some motor vehicle knowledge would be advantageous.

Job Types: Full-time, Permanent

Salary: From £23,000.00 per year / Weekly Pay / Upon completion of successful probation period an attendance allowance will be paid.

Schedule:

  • Night shift
  • Weekend

Job Type: Full-time

Salary: £22,000.00-£23,000.00 per year / Weekly Pay

  • Monday to Friday
  • Night shift
  • Weekend availability

Work Location: One location

Job Type: Full-time

Salary: £23,000.00 per year

Schedule:

  • 12 hour shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Work Location: In person

ramp agent
M8 Recovery

www.m8recovery.com
Glasgow, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

UK SOC Security Analyst II
BlueVoyant Leeds, England 23313 - 35328 GBP ANNUAL Today

You will be part of a fast-paced team that helps customers to reduce the impact of security incidents and ensures that critical business operations continue

facilities manager
Moneyfacts Norwich, England 37265 - 32653 GBP ANNUAL Today

About Us:

Moneyfacts Group plc is the UK’s leading provider of retail financial product data and has been pioneering...

Grounds person / Labourer
Thomson Sawmills Ltd Norwich, England 11.2 GBP HOURLY Today

There will be a two part interview process for the role (telephone and site interviews). PPE and cleaning tools / products will be provided.

Store Assistant - Days
ASDA Carlisle, England 11.11 GBP HOURLY Today

On the Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to

driver
Hy-ten Ltd Chatham, England 23.75 - 20.5 GBP HOURLY Today

Job Description

Nightshift Shunter Driver / Yardman

We are looking for a reliable Yardman to help maintain stock and assist in...