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A highly motivated, enthusiastic individual is required for the position of HIVE Information Officer. As part of RAF Community Support (Com Spt), the RAF HIVE Service supports the Chain of Command and tri-Service community through the provision of up-to-date relevant information and support. The post is a customer focused position providing customer excellence.

RAF HIVE Information Officers are able to provide an extensive range of information on relocation, local facilities, schools and further education, housing, healthcare facilities, employment and training opportunities. Information on future relocations is one of the key areas of information support and is available either in advance or on arrival at the receiving unit. RAF HIVE staffs are also involved in providing Operational deployment support, including distributing deployment support resources and providing information on ways of communicating with deployed personnel.

A fundamental part of this role will involve liaising with people internally and externally, therefore, an ability to build and maintain positive relationships is a must.

This position is advertised at 37 hours per week.

As the holder of the position of RAF HIVE Information Officer (HIO) you will be responsible for:

Under the umbrella of HIVE, acting as the unit’s/station’s focal point to provide the whole Service community, including RAF reserves, with current and relevant information on behalf of the Chain of Command, Command Staff, RAF HIVE Management Team, MoD and external agencies.

Be the focal point for local information support to the whole Service community and provide feedback on issues of interest to the unit/s and RAF HIVE Management Team.

Assist in the provision of operational deployment support, by providing RAF HIVE Deployment Support Information to deployed personnel and their families and presenting at Deployment Support briefings.

Offering a confidential signposting service to welfare and other professional support agencies.

Host and comply with HIVE ManagementTeam Assurance visits and requests associated with those visits.

The primary duties of the role include, but are not limited to;

Assess and respond to the specific information needs of the whole Service community in conjunction with the unit/station and HIVE ManagementTeam through diligent research in the form of RAF HIVE Information booklets, RAF HIVE Bulletins and RAF HIVE social media platforms.

Respond to all enquiries from the Service community in a professional and timely manner.

In consultation with Station Community Support (Com Spt) Team, liaise and network with key Service and local civilian agencies to source and deliver information relevant to the local community.

Work with the local unit/station and the HIVE Management Team to deliver the RAF HIVE Operational Deployment Package.

Act as a point of referral for confidential customer enquiries to the appropriate agencies working within the RAF HIVE Code of Confidentiality.

Ensure a high standard presentation for information displayed and communicated to the Service community with RAF HIVE branding.

Respond to any new information support needs of the local Service community as directed by the local chain of command and the HIVE ManagementTeam.

This is a customer focused role and the successful applicant will need exceptionally strong organisational skills, be focused on attention to detail, self-motivated and able to achieve results using their own initiative.

Experience in a fast-paced office environment, working on your own as well as part of a team, problem solving skills and the ability to multitask is desired.

A practical understanding of modern SharePoint sites, Teams, O365 applications, social media platforms and the ability to multitask.

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Managing a Quality Service
• Changing and Improving
• Communicating and Influencing
• Delivering at Pace

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

This post does not offer any assistance with relocation allowances. External recruits who join the MOD who are new to the Civil Service will be subject to a six month probation period.

Job contact :

Name :
Kate Coats
Email :
[email protected]

Recruitment team :

Email :
[email protected]