Radiotherapy Appointments Co-ordinator - Peterborough Peterborough, England
Job description
We are seeking a motivated, hardworking individual to join the Radiotherapy Administration team at Peterborough City Hospital.
As an appointments co-ordinator, you will be responsible for a variety of clerical tasks. Duties and responsibilities outlined, whilst not definitive, include:
Autonomously interpreting/analysing information supplied by the referring Consultant
The scheduling of multiple appointments for each patient referred for Radiotherapy; taking into account various treatment options whilst still working to strict guidelines and cancer waiting targets
Obtaining medical reports/information from relevant hospitals/departments as requested by the Consultant
Dealing with complex queries either by telephone, email or face to face from a number of internal and external sources
General administration tasks that follow each patient through their radiotherapy journey
Input of data into numerous IT systems
If you are seeking a challenge, can evidence a team player attitude and demonstrate a genuine interest in providing excellent care to our Radiotherapy patients, this may be the right job for you.
You will be required to work in core office hours of 09.00 – 17.00
If you require any further details or would like to arrange an informal visit, please contact Sue Cunnington, Radiotherapy Administration Manager on 01733 673139.
Scheduling of all patient appointments, for both the pre-treatment and treatment areas; and the scheduling of regular reviews with a Radiographer and/or Consultant during and after treatment.
Book multiple appointments into a complex patient pathway taking into account various treatment options and routes to achieve the desired outcome whilst still working to strict targets and guidelines
Interpret (analyse and judge) information that is provided by the referring consultant on the radiotherapy referral forms to ensure that the patients receive the correct appointment scheduling regime for their diagnosis.
Answer telephone queries from patients/carers, staff, other professionals ensuring all calls are dealt with in a sensitive, confident and tactful manner, passing on calls requiring specialist knowledge to appropriate members of the Radiotherapy team.
Manage any administration queries received via email, telephone or electronic diary page from internal or external sources
Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.
Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:
- Access to the NHS Pension Scheme
- Relocation allowance in line with the Trust policy
- Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
- Free staff car parking on all our hospital sites during this financial year
- In-house Physiotherapy Services
- Career development and training opportunities
- Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
- Subsidised meals at our hospital restaurants
- Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card
Have a good level of written and verbal communication skills, excellent IT skills and be able to manage own workload effectively with minimal supervision.
The post-holder’s performance will be subject to regular review by way of annual competency assessment
The post-holder will be required to meet strict deadlines and undertake any other duties applicable to the post and grade as may be assigned.
To have excellent communication skills to liaise verbally and in writing to colleagues in the Trust and other Healthcare providers
