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Job description

We have a vacancy for an enthusiastic and well motivated appointments officer to join our busy and friendly department as a member of the radiology bookings team. The post holder will be required to book patient appointments, answer telephone queries and work on the reception desk as required.

Your job role will be varied and interesting, you will be liaising with patients and working closely with Healthcare Professionals.

You will possess good communication and IT skills and have previous experience of working in an office environment preferably with some NHS administration knowledge. A good telephone manner is essential and you must be a good team player showing care and consideration to all our patients and staff.

Administration and customer care skills must be of the highest standard. Working in a small group and being a good team player are key requirements of this role as is the ability to handle large volumes of workload under pressure.

You will work 37.5 hours, Monday to Friday 9-5pm

You will report to the Radiology Support Services Lead

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

• Making appointments for patients for general and specialized x-ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with the nursing staff and Consultant Radiologists when necessary.
• Explaining appropriate instructions regarding preparation before ultrasound or special examinations.
• Making appointments by letter or by telephone.
• Communicate with other health care workers eg. Doctors, medical records personnel and others on a daily basis.
• Receive patients at Radiology Reception if required and book them in.
• Accurately record patient information on IPM and the Radiology Information System (EPIC).
• Provide a caring service to the patients at all times by being friendly and approachable.
• Receive and deal with telephone enquiries and liaise with any other staff/departments as required.
• Ensure patient confidentiality is observed and maintained in respect of all patient information.
• Participate in any weekend and out of hours duties.
• Carry out duties at other sites within the Trust as required on an occasional basis.
• Carry out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.