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Title: Quantitative Modeling Analyst – Data Science

Location: United States or Canada (Remote)

Reports to: Senior Director, Data Science

The Role:

As an Analyst in Data Science, you will help design, analyze, and interpret the results of survey research studies that measure customer satisfaction. Additionally, you will provide technical programming expertise working with Python, SAS, Excel, and other automation tools to conduct advanced multivariate statistical analysis on survey and non-survey data.

The Impact:

You will support syndicated studies that address industry level consumer needs and serve as customer satisfaction benchmarks in a variety of industries such as Telecom, Financial Services, Insurance, and Energy. The outcome of your work will be used by clients to help them understand what is important to consumers, how their brand performs relative to their competition, what their brand needs to do to improve and the financial benefit of making these improvements.

Responsibilities:

• Assist in study methodology design including sample planning and questionnaire development.
• Leverages broad scope of knowledge when performing basic and advanced analyses on data sets; uses scripts, codes, languages, etc.to develop models, accurately calibrate model parameters and validate model performance and analytical outputs
• Applies and enhances basic and advanced quantitative analytical skills for specific projects/studies
• Applies business rules, methodologies and performs quality control checks
• Works with other individuals and teams to ensure project accuracy and timeliness of information to clients
• Minimal travel, some overtime (including weekends).

Qualifications:

• Experience with research methodology and design (required)
• Experience with Python, SAS, and/or SPSS (required)
• Masters or Ph.D. in Psychology, Econometrics, Statistics, or related Social Science fields (required)
• 2+ years of an advanced understanding of Multivariate Statistics, Research Design, Measurement Theory, Attitudinal Research (preferred)
• Must be able to work effectively and collaboratively in a team oriented, global, and multi-cultural environment.
• Fluent in English, (read, write and speak)

The Career Opportunity:

You will have the opportunity to work with industry experts to learn how different industries are structured and how they leverage consumer information to guide product development and service improvement efforts. You will also have the opportunity to strengthen your research design and statistical skills by daily exposure to senior research staff at JD Power.

The Team / The Business:

Data Science has global responsibility for the research design, analyses planning and execution of all advanced analytics at JD Power. Additionally, the team is responsible for establishing and monitoring the adherence of research best practices that serve as the basis for the quality of all research products at JD Power. Our role is critical to the success of not only individual studies, but to the strength and credibility of the JD Power brand. You will report directly to the Marketing Sciences Sr. Director and join a team of highly educated and enthusiastic researchers and statisticians that collaborate regularly with each other and with other teams across the firm.

Our Hiring Manager says:

I'm looking for someone who can work as part of a broader engagement team and can use our data to help companies understand what drives customer satisfaction for their industry. This individual also has to work independently to design and analyze data using analytic packages (Python, SAS, SPSS). If you're right for this role, you are a self-starter who is able to develop creative solutions to problems, not be afraid to ask questions as you learn our company's culture and do it all with enthusiasm.

J.D. Power A global leader in consumer insights, data, analytics, and advisory services that helps clients drive growth and profitability. The company's industry benchmarks and reputation for independence and integrity have established it as one of the world's most well-known and trusted brands.

Our Experience

J.D. Power has been capturing and analyzing the Voice of the Customer across more than a dozen industries globally for 50 years. We know measuring customer experience is not easy, but that's where we come in. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.

Our Data, Analytics, and Resources

Across 18 offices globally, our team of more than 800 professional analysts, statisticians, economists, consultants, and experts in demographics and consumer behavior focus on delivering insights clients can act on immediately. We serve an increasing number of countries and regions around the world, including Brazil, India, Japan, Taiwan, China, Philippines, Indonesia, Singapore, Thailand, Malaysia, Vietnam, South Korea, Canada, Mexico, Europe, Australia, Germany, and the UK.

Beyond Measure

We understand that the customer experience is vital and that simply measuring it is not enough. Our analysts focus on driving results that will improve customer loyalty and advocacy and our success is driven by how much we help improve your customer experience. But data is only as powerful as the analysis and insights tied to it—and we are putting that power in your hands through our interactive VoX reporting platform. The data, analytics, insights, best practices, and action plans you need are available whenever and wherever you need them, to help you make data-driven decisions that will improve your customer experience and drive positive financial results.

J.D. Power

is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only 'favorite' we have is the truth.

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.

Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words. We bring these values to life throughout our organization through our employee event series — J.D. Power Values Days. Each quarter, we celebrate one of our core values and hold an annual event to celebrate our combined values at the end of the year.

We are dedicated to leveraging comprehensive and equitable practices which contribute to the overall success of the company and its employees. We invite you to learn more about our DE&I efforts.

J.D. Power is an equal opportunity employer and compliant with AODA/ADA legislation. If you require accommodations during the recruitment and selection process, please specify.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

EOE/M/F/Vets/Disabled

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