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We are looking for a dynamic Quality Control Shift Leader to be part of the quality team in our new factory in Slough. The QCSL is responsible for ensuring that products meet the quality and food safety specifications set by the business and systematically meet our brand promise. Working together with the Factory Quality Technologist the QCSL is involved in developing the quality management system by taking ownership of essential tasks such as liaising with external labs to carry out our environmental monitoring and product testing, conducting GMP audits and inspections, and providing support to the production team.

Changing the world of pet food for good

We’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

The role

You will be responsible for the day-to-day coordination and implementation of our quality processes and procedures in the factory. Working hours are 9am-5pm, but there is some flexibility with start and end times depending on what is needed in production, with the possibility of some working from home time. You will get the opportunity to work with a small team, where you can bring forward ideas and take part in the growth and scaling of a new factory.

The things you’ll do

• Carry out quality monitoring tasks according to set schedule and protocol. This includes goods in checks, environmental monitoring, product monitoring, weekly GMP audits and in-process checks.

• Administrative work such as logging lab results into the appropriate spreadsheets, saving testing certificates and reports, attending relevant meetings, and communicating effectively with team members through email and slack.

• Support the establishment of an effective Pest Control system with the service supplier. Logging any pest sightings and liaising with pest control technicians.

• Support Production to make sure that orders are produced correctly and to standard. Including occasionally carrying out hands on tasks such as printing, filling, mixing, heat sealing and packing when needed.

• Support Logistics and planning by implementing the correct inward checks and ensure all stock is checked and recorded.

• Work with the teams to improve environmental and equipment cleaning standards. Assist with training the staff responsible for cleaning and production.

• Designated Slough Health & Safety Champion by carrying out compliance checks such as weekly fire alarm test and monthly first aid equipment inspection

The skills you’ll bring

• Ability to work independently once proper training has been given.

• Capable of splitting your time between hands-on work and administrative tasks.

• Ability to use Google Sheets, Docs, Slides and Email.

• Good personal organisation, proactiveness, planning, communication, numeracy, problem-solving, and IT skills.

What next?

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

Our Commitment

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

What's in it for you?

• Competitive salary, reviewed annually.

• Annual bonus, based on company performance.

• Flexible core hours, giving you true work life balance

• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days.

• Optional 5 days unpaid leave and 1 paid volunteer day each year.

• Health insurance for you, paid by tails.com (starting mid 2023) & discounted gym membership.

• Extended maternity, shared parental and adoption pay. Up to 6 months at 70% pay, linked to statutory parental pay.

• Flexible paid care leave to support immediate dependants, people close to you and pets.

• An external financial coach to support a range of topics - debt management, savings and investments.

• Vet service - to support with all pet related questions.

• In house L&D team, with access to year round courses to help drive your development.

• 50% discount on all tails.com and 40% on Republic of Cats products.