Quality & Continuous Improvement Manager Stone, Buckinghamshire, South East England, England
Job description
Description
Hitachi Energy is looking for a Quality & Continuous Improvement Manager to join the PGGI team, as the Quality & Continuous Improvement Manager you'll be promoting behavioural change to continuously improve performance through programs and initiatives by understanding and effectively addressing barriers to behavioural change. Working with local management teams to prevent mistakes and defects in products and avoid problems when delivering solutions or services to customers, provide confidence that Hitachi Energy and customer quality requirements will be fulfilled.
If you have a passion for quality and continuous improvement and would like to be the voice of the customers represented within the Hitachi Energy local business by utilising customer feedback processes like customer surveys, complaint resolution and results of customer feedback data analysis to communicate effectively with the management team customer experience feedback and input to decisions.
Responsibilities:
Designs and develops the Quality & Continuous Improvement local functional area by influencing and consulting with key stakeholders such as senior management.
Drive and support the strategy deployment to identify the Quality & Continuous Improvement strategy for the local business ensuring alignment with product line strategy. Drive the utilization of process management across the local business to deliver consistent results, minimizing variation and maximizing efficiencies.
Ensure that quality assurance is embedded in all processes (built-in quality). Performs assessments and audits as an input to improving processes including leveraging identified risks, failures and on-conformances within the local business, suppliers, and customers.
Ensures effective internal control systems are in place internally and for suppliers to verify that processes continue to meet customer and stakeholder requirements.
Monitors, analyse and report quality metrics to ensure corrective actions are taken. Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure.
Deploy and execute the local strategy to continuous improvement and strategy deployment via L6S and other continue improvement methodologies.
Understand the organisation’s vision, objectives and improvement needs, and suggest projects and improvement actions that support objectives. Facilitate best practice sharing. Work directly with key stakeholders to achieve buy-in and execute strategy.
Ensures that appropriate corrective and preventive actions are taken, and solutions are managed to closure. Provides local organization-wide visibility of the current portfolio of Quality & Continuous Improvement efforts; track via metrics/KPIs progress and value from these efforts through the Quality Improvement Plan in order to help decision makers to allocate resources and recognize success.
Support the deployment at max, can be added to provide the business with policies, regulations and processes that sufficiently describe the value chain activities and ensures effectiveness in meeting customer and shareholder expectations.
Drives the utilization process management across the organization to deliver consistent results, minimizing variation and maximizing efficiencies.
Develops, implements, and follows up quality processes and related tools to assure quality in own processes, as well as drivees Top Quality issues and reports, analyses and acts on KPIs. Ensures conformance with applicable Hitachi Energy regulations, instructions related to quality, driving audit plan and program.
Background:
Experience working within a matrix organisation or within Quality & Continuous Improvement.
University degree in Engineering or Quality Management.
Proven experience in process improvement and quality assurance roles in a global Engineering environment (advantage also from Manufacturing companies).
Lean Six Sigma Green Belt minimum.
High attention to detail.
Excellent communications skills both verbally and written.
