Quality and Compliance Lead Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
Who are we & what do we do?
The Global Learning Academy (GLA) is British Airways learning function and our colleagues are at the heart of everything we do. We're focused on providing the training that our colleagues need to be their best, because every colleague matters.
The GLA is made up of diverse teams that design and deliver Pilot & Cabin Crew training, Engineering training as well as above-wing and below-wing training for our global airport teams. Additionally, the GLA designs and delivers training for Head Office specialists, Global Engagement Centres and, the GLA also delivers Apprenticeships and Graduate programmes.
How you’ll be contributing?
You will be responsible for monitoring and improving compliance in the delivery of global airport training for above and below wing.
Responsible for leading a team to complete Recurrent observations and monitoring checks, you will be responsible for monitoring and improving compliance in the delivery of airport training for above and below wing. Coaching and mentoring GLA and Line Trainers to ensure the delivery of training meets all applicable requirements. Your oversight will be key to delivering thousands of competent and confident colleagues to our operation every year.
You’ll be responsible for ensuring current, and new training courses for below-wing operations remain compliant with all internal and external requirements, legislation, regulations and BA strategy and procedures.
This opportunity might be right for you if you have…
- 12 months or more experience in working in airport operations (Above or below wing)
- Knowledge of quality assurance systems
- Knowledge of the BA Operations and Corporate Safety, Security and Environment manuals
- A passion for creating engaging learning experiences for above and below wing audiences.
- A digital first mindset.
- Experience in designing learning experiences in the moment of need.
- Ability to turn excitement for learning trends into effective learning experiences.
- Creative ideas and an ability to develop these into large scale learning solutions.
- Desire to join a collaborative team dynamic and crave continuous development.
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
