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Dental Nurse (Qualified)

Oradent Dental Care, Mayden, New Romney, Kent has a fantastic opportunity for a Qualified Dental Nurse to join their friendly and dynamic team. The person we are looking for needs to be an enthusiastic people oriented leader who thrives to motivate and bring the best out of people, with a flair for professionalism within the workplace by coming up with brilliant ideas to help increase patient and team satisfaction as well as improve practice efficiency. Ideally the Qualified Dental Nurse would have impeccably high standards.

Oradent Dental Care treats both NHS and private patients in the local community. Our team is very welcoming and the successful candidate will enjoy full training and a personal development plan for their career. The successful candidate will be fully supported by our Senior Management Team which currently includes the Operations Director, HR Manager, Business Development and Patient Experience Director who continually work closely with the heads of our hard-working support staff to ensure the Qualified Dental Nurse is able to succeed and deliver their best in the role.

Hours: 42.5 hours per week, Monday to Friday, flexible shift pattern with occasional Saturdays on an adhoc practice needs basis. Full-time role or 2 people part time will be considered, permanent contract.

Reporting to the Dentist Practice Manager, the successful Qualified Dental Nurse will be responsible for managing the work of all clinical and non-clinical staff, ensuring service delivery and all operational aspects within a specified practice. This with the view to achieve excellent customer service, quality, cost and delivery performance in line with company strategy, goals and values. The role of a Qualified Dentist Nurse is to work alongside and assist Dentists, Therapists and Hygienists in the care of patients, Chaperone in such a way that positively affects the patients perception on their visit/experience with Oradent Dental Care. It is a varied job and can include everything from supporting routine check ups to advanced specialist treatments.

Dental Nurse - Qualified

The role of the Dental Nurse:

People:

• Establish, assist and maintain effective working relationships with colleagues, managers,clinicians and the general public.
• Communicate effectively with the practice team.
• Obtain/Evidence required nursing qualification.
• Support Head Nurse in delivering monthly audits and maintenance of surgeries.
• Assist Head Nurse in training and monitoring junior nurses and new staff.
• Pursue development of skills and knowledge and attend training necessary for the
• performance of the role.
• Liaise with external parties as necessary to perform duties.
• Focus on ensuring that team members and patients are cared for and effectively managed, as well as ensuring the practice reaches specific goals and KPIs.
• Our mission is to provide excellence in every aspect of the patient journey and the candidate will need to embrace this culture. We are committed to continuous development and make the patient the centre of everything we do.
• You should work autonomously, utilising your analytical skills to form an accurate account of the practice business.
• Assist patients on their journey through the consultation process and ensure all enquiries are handled effectively and quickly.
• Responsibility for the complete patient journey, ensuring a consistent experience for all patients and leads.
• Greet Patients on arrival to the practice in a courteous and professional manner and introduce necessary staff.
• The Dental Nurse will be involved with all aspects of the patient journey for new and existing patients.
• The Dental Nurse will handle all new leads and patients according to the designated pathway, ensuring all information is captured and recorded as required.
• Conduct Telephone Consultations/Call backs/ and face to face contacts with new and existing patients with the aim of building rapport and securing attendance for a Dental Consultation, and completing all necessary reporting via our CRM system and directly to the clinicians.
• Have the ability to promote treatment and have the drive to optimise as many patients into treatment prescribed by the dentists.
• Provide chair side support to the operator during treatment.
• Keep full, accurate and contemporaneous patient records.
• Monitor, support and reassure patients along with giving appropriate patient advice.
• Support the patient and their colleagues if there is a medical emergency.
• Make appropriate referrals to other health professionals.

Practice:

• Maintain regular consistent and professional attendance, punctuality and personal appearance.
• Ensure all relevant computers and IT equipment and manual systems are functional.
• Operate a variety of standard office equipment as required.
• Follow Cross Infection Control Policy and Procedures at all times.
• Prepare and maintain the clinical environment, including the equipment.
• Carry out infection prevention and control procedures to prevent physical, chemical and microbiological contamination in the surgery or laboratory.
• Record dental charting and oral tissue assessment carried out by other registrants.
• Prepare, mix and handle dental biomaterials.
• Follow company policies and procedures at all times.
• Ensure surgeries are well stocked/maintained at all times.
• Conduct patient oral hygiene instructions.
• Request all relevant documentation from patients.
• Prepare equipment, materials and patients for the dental radiography process.
• You will have experience in compliance and understand the requirements of CQC.
• You will have access to a full compliance package to help you manage your practice compliance responsibilities.
• Ensure the practice runs smoothly and efficiently in line with the business vision.
• Be responsible for the effective and safe management of our dental practice.
• Completing all internal trackers and paperwork as required by the organisation and to assist the patients on an excellent patient journey.
• Follow up individual patient lists with the aim of converting patients and generating revenue.
• Reporting to line managers and the senior management team in regards to performance against listed KPIs and targets.
• Handle payments to the practice by card, finance and BACS transfer.
• Keep accurate records of financial transactions for patient treatment plans.
• Work with the management team to keep them up to date with new patient pathways and implementing updated patient journeys.
• Make future appointments as required, including follow up calls reviewing treatment plans.
• Working closely with our marketing team and sales lead to increased patient uptake.
• Develop and keep up-to-date all practice policies and act in accordance with practice rules and code of conduct.
• Plan the income targets for the practice.
• Manage NHS contract targets and discuss treatment plans and costs with patients.
• Ensure the practice continues to grow and attract new patients.
• Record keeping in line with GDPR and practice procedure.
• Work closely with clinical staff to ensure optimal diary management.
• Excellent written and verbal communication skills.
• Management of lab-work leaving and arriving at the practice.
• Upholding and implementing Covid-19 health & safety protocols and maintaining good cleanliness and cross infection in non-clinical areas.
• Be familiar with CQC requirements and compliance.
• Excellent people management skills and be familiar with HR regulations and procedures in line with the latest up to date policies.
• Oversee Rotas and timesheets for staff.
• To ensure that all staff are complying with current legislation such as Fire, Health & Safety, CQC regulations, RIDDOR and COSHH.
• Maintain detailed and accurate computerised and paper patient records.
• Take radiography under relevant supervision.
• Liaise with other staff members/referring dentists as necessary to perform duties and aid patients and business.
• Accurately file dental records/study models both current and archived.
• Ensure appliances/study models/radiography and up to date patient information is always available for clinicians .
• Ensure daily, weekly, monthly and yearly tasks have been completed. (see procedures manual for surgeries)
• Have a working knowledge of reception duties.
• Have in depth knowledge of complex procedures (e,g. expose and bond, lingual).
• Prepared to be part of external teams when necessary.
• Obtained required nursing qualification.
• Qualified or prepared to qualify in taking Radiographs.
• Responsible for keeping up to date CPD
• Registration with relevant bodies.
• Any additional duties deemed necessary by the line manager.
• Assist Head Nurse in his/her duties when absent.

Profit

• Responsible for certain monthly reports.
• Control inventory and assist in the stock ordering system.

Dental Nurse - Qualified

Qualifications

• GCSE or equivalent
• GDC Registration
• ILM level 3 or above in Leadership and Management (Preferred).
• CQC Registered (preferred).
• NVQ level 3 in Dental Nursing (or equivalent)
• NEBDN Certificate in Dental Radiography (or equivalent)

Experience

• Qualified Dental Practice Nursing: 2 years (preferred).
• Have a polite and courteous demeanor.
• Be organised, and able to manage variable patient and practice situations.
• Be able to manage multiple people on site and to be the line manager for all people on site.
• Experience with compliance protocols.

Skills

• Able to demonstrate initiative.
• Flexibility and adaptability to meet the needs of the business.
• Demonstrable customer/patient service skills
• Proven ability to work effectively in a team environment and independently as required.
• Commitment to further training and self-development.
• Demonstrate success in leading teams and managing people.
• Must be an excellent communicator.
• Excellent organisational skills and time management skills.
• Good IT skills and competency using CRM software (training will be provided on package).
• Dental knowledge and experience using the 'Exact' dental software, but not essential as training will be offered.
• Skills in oral health education and oral health promotion.
• Assisting in the treatment of patients who are under conscious sedation.
• Skills in assisting in the treatment of patients with special needs.
• Skills in assisting in the treatment of orthodontic patients.
• Intra and extra-oral photography.
• Pouring, casting and trimming study models.
• Shade taking.
• Tracing cephalograms.

Desirables

Additional skills carried out on prescription from, or under the direction of, another registrant:

• Taking radiographs
• Placing rubber dam
• Measuring and recording plaque indices
• Removing sutures after the wound has been checked by a dentist
• Constructing occlusal registration rims and special trays
• Repairing the acrylic component of removable appliances
• Applying topical anaesthetic to the prescription of a dentist
• Constructing mouthguards and bleaching trays to the prescription of a dentist
• Constructing vacuum formed retainers to the prescription of a dentist
• Taking impressions of the prescription of a dentist or a CDT (where appropriate)
• Apply fluoride varnish either on prescription from a dentist or direct as part of a structured dental health programme.

Benefits

• Additional Annual leave day for every year of full service
• Company events
• Company pension
• On-site parking
• Employee referral programme
• Annual bonus available
• Flexible working
• Opportunity to progress within the company onto other roles should you desire.
• Indemnity cover included

Salary: £11.00 - £13.00 per hour, depending on experience.

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Commission will be paid depending on successfully guiding patients into treatment
• Oradent Dental Care offers a Generous employee referral scheme

Ability to commute/relocate:

• Mayden, New Romney, Kent: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• GDC Registration
• CQC Registered (preferred, but not essential)
• Up to date CPD courses

Dental Nurse - Qualified

About the Dental Practice

Oradent Dental Care Mayden, New Romeny, Kent, provides affordable, private and NHS dentistry to the residents of New Romney and the surrounding areas for a number of years. Oradent Dental Practice, Mayden, New Romney, Kent prides itself on providing a safe, transparent, inclusive and engaging workplace. We are always looking to develop both the organisation's growth and patient experience. The staff are the bedrock of the company.

We have built a reputation of which we are truly proud of. Our dentists, nurses and our hygienists are highly trained and are committed to continuing education programmes in order to keep up to date with the latest techniques. The practice offers patients a full range of private treatment options, inclusive of Smile Makeovers, Specialist Dental Implants and Oral Surgery, Invisalign and a range of general Dentistry.

Mayden, New Romney, Kent is ideally located for candidates around Lydd, Camber, Dymchurch, Rye, Hythe, Ashford.

Our Recruitment Process

At Oradent Dental Care we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Any offers of employment made by Oradent Dental Care will be subject to proof of eligibility to work in the UK and receipt of a satisfactory Enhanced DBS Certificate from the disclosure & Barring Service

Covid-19 and Hepatitis B

The health and well-being of our patients and staff is our priority at Oradent Dental Practice and vaccination offers the best protection against the Covid-19 virus and Hepatitis B.

We strongly encourage vaccination uptake as this remains the best line of defence against Covid-19 and Hepatitis B, keeping both our patients and employees safe.

As we are a dental surgery we maintain a high level of infection control and have the appropriate PPE measures in place.

Oradent Dental Care reserves the right to remove job adverts before the closing date.

Reference ID: Qualified Dental Nurse / Mayden, Kent

Job Types: Full-time, Part-time, Permanent

Salary: £11.00-£13.00 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• Referral programme

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• NEW ROMNEY: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental Nursing: 2 years (required)

Licence/Certification:

• Valid GDC registration (required)

Work Location: In person

Reference ID: Qualified Dental Nurse