QA Tester Newcastle upon Tyne, England
Job description
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Information Technology
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About the job
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About the job
Job summary
Can you analyse, plan and test changes to systems, products and services to help build in quality and prevent failure?
Can you help us prevent fraud, error and debt from entering our IT systems?
If so, this could be the job for you!
Children, Retirement, and Counter Fraud (CRCF) directorate aligns with DWP’s new Service Excellence Group providing digital services on children, pensions, and cross-cutting services including fraud, error, debt and compliance.
Fraud, Error and Debt (FED)
Our services enable the prevention and detection of fraud and error within the benefits system. We enable the investigation of alleged fraud with effective case-tracking and support colleagues through providing access to a range of data services. We also provide services to allow customers to manage and pay back any debt owing to DWP.
The wider Debt Programme and Projects are being delivered by multi-functional teams, in varying stages of Development Phases and are often complex and providing DWP with Transformational services.
As part of your role, you will be playing a key part in the Digital Debt Management team delivering monthly releases supporting Business change requests.
Job description
Testing of business requirements to determine the scope, risks and test approach for all Debt Manager System (DMS) changes and notifications. Undertake various levels of functional, non-functional and integration testing to assure the successful implementation of releases to help enable Debt Management to meet their recovery targets and realise business improvement opportunities. In particular, to:
- Provide detailed analysis of all faults identified, liaising where necessary with internal teams and external suppliers to ensure reasons for failure are properly communicated and remedial action agreed.
- Attendance at technical workshops where appropriate
- Code control and environment management for multiple test environments.
- Deliver application testing needs for dependent digital products and services.
- Produce and execute manual test scripts and expected results ensuring quality to agreed Acceptance Criteria.
- Produce and execute Integration test to assure the required outcomes using various file formats (fixed, delimited, xml) in batch or real time using Message Queues/APIs.
- Provide line management, coaching and mentoring to members of the testing team.
Person specification
The following essential criteria are also outlined in the selection process details:
- An ability to understand changes, to test business requirements and to raise defects
- Ability to demonstrate a systematic, disciplined, and analytical approach, particularly in problem solving and decision making
- Ability to work flexibly within a team, changing organisation and adapt as needed
- Experience of creating and running SQL to query database objects
- Experience of developing test case and build test data around files or messages using various file formats (fixed, delimited, xml, etc)
- Experience following agile methodologies and ways of working and coaching others.
If you would like to learn more about the role, please contact [email protected].
Benefits
- An employer pension contribution of up to 27% For further information please click here.
- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Salary for this role is from £34,173 (Band min) to £34,971 (Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Applications must include:
1. A completed Personal Details application form.
2. A curriculum vitae including education, professional qualifications and full employment history, giving details of key achievements.
When giving details in your redacted CV you should highlight your experience in line with essential criteria below:
- An ability to understand changes, to test business requirements and to raise defects
- Ability to demonstrate a systematic, disciplined, and analytical approach, particularly in problem solving and decision making
- Ability to work flexibly within a team, changing organisation and adapt as needed
- Experience of creating and running SQL to query database objects
- Experience of developing test case and build test data around files or messages using various file formats (fixed, delimited, xml, etc)
- Experience following agile methodologies and ways of working and coaching others.
When giving details of your redacted CV, you should therefore include details of the work and projects that you have been involved in, and your role therein.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important information
- Please attach your redacted CV as a separate additional document in either PDF or word format.
- If your CV contains any personal details your application may be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Interviews will take place from early June 2023. Interview dates to be confirmed.
Other information:
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
You must meet the security requirements before you can be appointed. The level of security needed is security check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Further Information
Find out more about Working for DWP
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at
Security Information
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission
