purchasing agent Glasgow, Scotland
Job description
Customer Service Advisor
We work with over 50 of the world’s leading brands across multiple sectors to supercharge their customer service
Salary
£20,592+
Role details
We are looking for new talent to fill our customer service representative roles in permanent, full-time contracts in our call centre in Glasgow. We have all vacancies for customer service advisors, call centre agents, customer service representatives, or people who have worked in a client-facing role, such as banking. Some of our shifts are Monday to Friday, and some roles feature answering live chats as well as taking inbound and outbound calls.
In this role you will handle customers within one of the following business streams:
- Energy
- Life Insurance
- Auto insurance
- Broadband/Mobile
- Financial Services
- Healthcare
- Charity
You will receive full paid training on our systems, products, and call handling.
Requirements
- Six months of experience in call centre, customer experience, retail, hospitality, or sales
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
Responsibilities
- Assist customers via inbound and outbound telephone calls
- Build rapport with empathy and care
- Offer the right product to suit needs
- Achieve assigned key performance indicators / targets
- Navigate between different computer systems
Benefits
- Pay Advance
- Referral programme
- Sick Pay
- Maternity Pay
- Bonus Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts
Next steps
Feel ready to jump in? Click Apply Now
Job Type: Full-time
Salary: From £20,592.00 per year
Schedule:
- Day shift
Work Location: In person
