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Job description If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Operations, Services and Technology combines global expertise and technology to help keep us ahead of the competition. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. The Protective Security team at HSBC are engaged to transform the way Physical and Electronic Security is accomplished in line with the Bank’s strategy. To achieve this, there are many exciting challenges ahead and we are looking for people with a real passion. Working with some of the best talent, we are searching for enablers that will help support us in this journey. We are currently seeking a proactive individual to join this team in the role of Protective Security Control Room Officer. The working hours is 17.5 part time -pattern will vary on rotation Monday-Friday 8am to 8pm. Reports to the Security Control Room Team Leader, UK and is expected to contribute to its strategic direction, Operational Support and improve our value and outcome focused way of working. In this role you will: Operate, monitor, and maintain the physical and electronic protection systems installed within the branch/office network to ensure a quality service is provided.Provide telephone support and technical expertise to the branch/office network and efficiently manage the alarm systems is essential.Provide a high-quality service to support branches/offices and achieve customer satisfaction which is an essential element of the role.Monitor the Intruder/Personal Attack and Premises alarm systems installed throughout the network and manage the response to alarms generated to ensure police are not called to false activations.Provide the response to various types of incidents involving criminal activity against staff, premises and value assets.Provide security guidance to staff as and when require and help manage security incidents.Respond to CCTV requests from numerous stakeholders including police forces, fraud departments and local branches.Provide support to the Global Protective Security strategy as well as day-to-day business and new initiatives across HSBC sites in the Region. Requirements To be successful in this role you should meet the following requirements: Prior experience in a security related role and/or financial institution is essential and prior experience in a security control room environment is desirable.Good knowledge and understanding of security control procedures and systems is essential. Knowledge of Head Office and retail branch working practices is desirable.Be proficient in the use of software applications such as Microsoft Office.Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels.Logical approach to problem solving in a proactive manner. Be polite, helpful and diligent, with a ‘can do’ ethos. Should be able to provide the highest standard in customer service and work in a technical, fast moving and challenging environment under pressure. To make critical decisions in a changing environment is essential.Be able to work without supervision and also as a member of a team. The base location for this role is 8 Canada Square, London, E14 5HQ. The working hours is 17.5 part time -pattern will vary on rotation Monday-Friday 8am to 8pm. You’ll achieve more when you join HSBC. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC, you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you